[Hiring] Network Voice Engineer @Gallagher

Role Description

We are seeking a skilled and experienced Voice Engineer specializing in mergers and acquisitions to join our team. The ideal candidate will be responsible for managing and integrating voice communication systems during mergers, acquisitions, and other corporate restructuring activities. They will work closely with cross-functional teams to assess the voice communication requirements of these activities and design strategies for seamless integration. The Voice Engineer will also troubleshoot any issues that arise during the integration process, provide technical support to end-users, and ensure minimal disruption to business operations. Additionally, they will coordinate with external vendors and service providers to ensure the successful integration of voice systems.

Please note additional position details below:

• This is a contract position, W-2 position and T4 position. We are not able to do 1099 or C2C or incorporation.
• It is a fully remote role that will need to be based in the U.S or in Canada.
• You must meet our U.S. and Canada eligibility requirements for work authorization.

How you'll make an impact:

• Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies.
• Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies.
• Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities.
• Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations.
• Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems.
• Coordinate with external vendors and service providers to ensure the successful integration of voice systems.
• Provide technical support to end-users, including troubleshooting and resolving voice-related problems.
• Create and maintain documentation, including network diagrams, configurations, and standard operating procedures.
• Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements.

Qualifications

• Cisco or Microsoft certifications, such as MS-720, CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred.
• Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocols.
• In-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologies.
• Experience with voice gateways, SIP trunking, and voice codecs.
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues.
• Familiarity with network security principles and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades.

Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.