[Hiring] Network Engineer @Twilio

Role Description

We are seeking a skilled Network Engineer to join our team. In this role, you will be responsible for ensuring the smooth and reliable operation of our global network and infrastructure. Your duties will include monitoring network performance, troubleshooting issues, and performing maintenance and engineering tasks.

To succeed in this role, you should have an understanding of network protocols and infrastructure, as well as experience with network monitoring and analysis tools. You should also have strong problem-solving skills, and be comfortable collaborating with other teams and stakeholders.

Responsibilities

• Monitor networks and services and respond to outages or incidents in a 24/7 operation rotation (follow the sun) to guarantee high availability for business-critical applications like Voice, Messaging, and Email.
• Progress provisioning/service delivery tasks for carriers and customer interconnections as well as tickets and tasks opened by internal teams.
• Configure and maintain networking equipment including firewalls, routers, switches, and servers.
• Utilize monitoring tooling to create baselines for network devices and provide reports on the health of the network.
• Work through ticketing system on open network issues to be proactive on troubleshooting network faults.
• Oversee access and coordinate tasks with technicians and remote-hand contractors into PoP sites.
• Provide first/second level of technical support for Twilio customer network products, Interconnect & internal customers.
• Escalate complex issues to senior staff as necessary after exhausting troubleshooting options.
• Communicate professionally, effectively, and courteously with internal and external customers.
• Participate in an on-call rotation including some weekend and holiday hours in a global follow-the-sun environment.
• Collaborate with team members and work on deployment projects which will help to maximize network infrastructure performance and network upgrades.

Qualifications

• A minimum of 3 years of experience in a network operations or engineering role in carrier or communications industry.
• Experience troubleshooting and configuring network device platforms on the following CLI - Juniper - Junos preferred, Cisco - IOS/NXOS and/or Arista Networks - EOS.
• Networking Experience with L2 switching, and L3 routing protocols including OSPF, BGP.
• Experience or knowledge in hardware and supporting a variety of different vendors and across networking platforms like Juniper, Fortigate, Opengear etc.
• Cisco CCNA certification or equivalent is preferred.
• Willing and able to work an on-call rotating roster that will include weekends and public holidays.
• Firewall, Router, Server, and Switching hardware experience or knowledge.
• Strong network troubleshooting and resolution skills.
• Strong analytical and problem-solving ability.
• Ability to work under pressure without direct supervision.
• Comfortable working remotely while being effective and efficient with minimal oversight.
• Bachelor's degree in computer science or similar discipline or equivalent practical experience.

Requirements

• Networking certifications (JNCIA, CCNA, etc).
• Familiarity with network automation tools.
• Cloud networking experience (AWS).
• Knowledge/Previous experience with the following systems/tools - JIRA, ServiceNow, Zendesk, Confluence, Zabbix, Datadog, VMware, Git, Ansible, Netbox software would be advantageous.
• Knowledge and experience in voice networking protocols, routing and signaling protocols.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• And much more. Offerings vary by location.

Company Description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

Twilio thinks big. Do you?