[Hiring] Network and Telecoms Technical Lead @RS Group

Role Description

As a Network and Telecoms Technical Lead, you will play a key role in ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. This is a hands-on technical leadership role within a complex multinational environment, offering the opportunity to work across a broad range of technologies.

• Support BAU operations, projects and incident resolution, working with vendors and partners to minimise business impact.
• Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements.
• Manage supplier and vendor relationships, including service reviews, contract renewals and service performance.
• Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third-party providers.
• Review and approve changes, attend CAB meetings, and support the successful transition of new and changed services into support.
• Support financial governance, resource planning, certificate management, vulnerability patching and other operational controls.
• Identify and implement service improvements, cost-saving opportunities and continuous improvement initiatives.

Qualifications

• Hands-on experience of Cisco switching and routing CLI, with firewalling experience advantageous.
• Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners.
• Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred).
• Extensive experience of defining, supporting and managing the lifecycle of Network and Telecommunications services.
• Experience of managing outsourced support teams, suppliers and vendors, including contractual obligations, SLAs and formal supplier relationship management.
• Strong stakeholder management and communication skills, with the ability to translate technical information into business terminology, including engagement at board level.
• Experience of working in a matrix-managed environment, with awareness of budgets and cost control processes.
• Strong decision-making skills and the ability to maintain clear and focused thinking under high-pressure situations.
• Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena.

Requirements

• ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent).

Benefits

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme).
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership.
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts.
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values.