[Hiring] NetSuite Support Administrator @The HALO Trust

Role Description

To provide operational support for core enterprise systems as part of the Systems Support team, ensuring incidents and service requests are effectively managed.

This role sits within the Systems Support team and provides day‑to‑day operational support for NetSuite and other finance related platforms. The post‑holder will manage and resolve support requests through Jira Service Management, supporting users across finance, and other business systems. The role focuses on:

• Incident resolution
• Access management
• System administration
• Continuous improvement

Working closely with business users, IT colleagues, and third‑party vendors to ensure stable, secure, and well‑governed systems.

Responsibilities

• Manage day-to-day NetSuite administration as part of the support team, resolving ERP support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
• Manage user setup, roles, permissions, and security access as part of the support team, ensuring consistent application of role-based access controls and best practice governance standards.
• Configure and customise NetSuite (including fields, forms, records, workflows, dashboards, KPI’s, reminders and reports) to meet business needs and deliver real-time visibility across Finance, Procurement, Inventory, and Fixed Assets.
• Troubleshoot system issues and coordinate with third party partners or NetSuite support where required.

Qualifications

• Proven experience supporting NetSuite in a production environment, including day‑to‑day administration and user support.
• Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security and governance best practice.
• Hands on capability to configure and customise NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports.
• Experience supporting business users with NetSuite queries, incidents, and service requests, including troubleshooting and root‑cause analysis.

Desirable

• Experience supporting HRIS platforms, fleet management systems, or similar enterprise tools.
• Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
• Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
• Experience in a not‑for‑profit or complex, multi‑country operating environment.
• Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.

Benefits

• 25 days’ annual leave plus 8 statutory holidays
• Non-contributory life assurance
• Private medical insurance
• Pension contributions matched by HALO up to 5%
• Emergency medical insurance while travelling overseas
• Flexible working policy