[Hiring] Neighbourhood Housing Officer @Greatwell Homes

Role Description

As a member of our Housing Team, you will:

• Manage a defined patch of properties, building strong and positive relationships with customers
• Deliver proactive tenancy management, early intervention and tenancy sustainment support
• Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required
• Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained
• Identify welfare concerns and provide appropriate support or referrals
• Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice
• Work closely with colleagues and external partners to resolve issues effectively
• Provide a visible, customer-focused presence within our communities

Qualifications

• Have experience in housing management or a related role
• Are confident managing ASB cases and complex tenancy issues
• Understand welfare support and safeguarding responsibilities
• Are proactive, resilient and solution-focused
• Can manage a varied workload and prioritise effectively
• Communicate clearly and professionally, both verbally and in writing
• Are passionate about delivering excellent customer service

Benefits

• Cycle to work scheme
• Employee assistance program
• Eyecare Vouchers
• Gym membership
• Life milestone awards
• Pensions
• Perkbox
• Simply health