[Hiring] National Consultant to Strengthen Capacity of Social Service Workforce on Case Management Systems @AGORA

Role Description

The purpose of this consultancy is to provide technical assistance to the social service workforce under the Ministry of Social Solidarity and Inclusion (MSSI) to strengthen their capacity to manage and coordinate high-quality, effective, and climate-informed child protection case management systems.

The consultant will work under the supervision of the Chief of Child Protection and in close coordination with UNICEF and MSSI to strengthen case management systems, improve service quality, and support system integration.

Key Responsibilities:

• Desk Analysis and Key informant interviews
• Capacity Gap assessment
• Capacity Building Implementation
• Pilot Implementation Support
• Climate Sensitive Case Management and Analysis
• Child Protection Network
• Knowledge Management

Qualifications

• Bachelor’s in Social Work, Sociology, Psychology, Human Rights, International Development, Law, or related social science field
• Master’s degree and specialized training in child protection/case management are an asset

Requirements

• Minimum 5 years of experience in social work, child protection, or related areas
• Proven experience in social service workforce capacity building
• Experience in case management systems and programme implementation
• Strong technical knowledge in child protection and case management
• Experience with data management and analysis
• Ability to conduct training, mentoring, and supervision
• Strong coordination and stakeholder engagement skills
• Ability to work independently and manage multiple priorities
• Fluency in English

Desirables

• Experience working with government institutions
• Experience with UNICEF or UN system
• Knowledge of digital case management systems (e.g., Primero)

Benefits

• Diverse opportunities for professional and personal development
• Attractive compensation and benefits package

Company Description

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence.