[Hiring] Multi-State ABA Operations Manager @Finni Health

Role Description

As a Multi-State ABA Operations Manager, you'll work directly with independent ABA practice owners across multiple states, helping them build, operate, and grow successful, sustainable practices. You'll serve as a trusted operational and strategic partner, developing a deep understanding of each practice's business, identifying opportunities to improve performance, and helping owners navigate the operational, financial, and strategic challenges of running an ABA practice.

• This is a highly collaborative, provider-facing role that combines hands-on healthcare operations, business strategy, and relationship management.
• Support a diverse portfolio of practices across different states, bringing an understanding of operational considerations, payer environments, regulatory requirements, and market dynamics.
• Work alongside practice owners to improve financial and operational performance, solve complex business challenges, and identify opportunities for sustainable growth.
• Collaborate closely with Finni's internal teams to address provider needs, improve operational processes, and ensure our partners have the resources and infrastructure to run successful practices.

Qualifications

• 5+ years of experience in ABA or behavioral health, with significant experience operating, managing, or supporting ABA practices.
• Experience supporting practices, clinics, or healthcare operations across multiple states is strongly preferred.
• Familiarity with state-specific ABA regulations, payer requirements, Medicaid programs, credentialing processes, and reimbursement environments is highly valued.
• Strong understanding of the operational realities of running an ABA practice, including clinical operations, staffing, utilization, scheduling, patient growth, retention, compliance, RCM, payer relationships, and reimbursement.
• Experience partnering directly with BCBAs, clinical leaders, practice owners, or other healthcare providers.
• Understanding of the relationship between clinical quality, provider capacity, operational performance, and financial outcomes.

Requirements

• Strong understanding of the financial drivers of an ABA practice and what it takes to build a healthy, sustainable business.
• Comfortable analyzing financial statements, budgets, revenue, expenses, staffing costs, utilization, margins, and other key business drivers.
• Experience owning or contributing to the financial performance, P&L, or budget of a practice, multiple practices, or a region preferred.
• Ability to translate financial and operational data into clear, actionable recommendations.
• Understanding of how payer mix, reimbursement, patient volume, staffing, utilization, and retention impact practice profitability.
• Proven ability to identify operational challenges, determine root causes, and develop practical solutions.
• Experience supporting new practice launches, entering new markets, and preparing operations for sustainable growth.
• Experience developing or optimizing staffing models, operational workflows, and accountability structures.
• Strong understanding of operational KPIs and how to use data to improve practice performance.
• Experience setting and managing performance targets related to growth, retention, utilization, patient access, provider productivity, and profitability.
• Comfortable balancing immediate operational needs with longer-term growth and expansion priorities.
• Strong analytical and critical-thinking skills with the ability to navigate complex, ambiguous problems.
• Able to look beyond immediate challenges to identify underlying operational and business drivers.
• Comfortable developing actionable growth plans and working alongside stakeholders to execute them.
• Experience building operational processes, systems, and infrastructure in growing or evolving organizations.
• Exceptional communication and relationship-building skills.
• Able to build trust with independent practice owners and become a credible thought partner on operational, financial, and business decisions.
• Comfortable influencing and collaborating with providers without direct authority.
• Able to communicate complex operational and financial concepts clearly and make recommendations without being overly prescriptive.
• Genuine interest in helping independent healthcare business owners build successful practices.

Benefits

• Competitive compensation
• 401(k)
• Medical, dental, and vision insurance
• Flexible work schedule
• Paid time off
• Paid holidays
• Opportunity to have a meaningful impact on the growth of a rapidly scaling healthcare company
• Work directly with ABA practice owners and Finni leadership to shape the future of the provider experience