[Hiring] Multi-Line Claims Adjuster II – Auto & Property Damage and GL @Ccmsi

Role Description

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned first-party auto and property damage claims, along with some liability exposures, across a national, multi-jurisdictional claim environment. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position is designed for adjusters with 3–5 years of claim handling experience who are comfortable managing a steady caseload with low to moderate complexity and limited litigation exposure (approximately 5–15%). The ideal candidate is highly organized, responsive, and efficient in managing fast-moving claims, many of which resolve within 30 days. This role emphasizes strong diary management, timely investigations, and consistent follow-through. This is not a high-complexity litigation desk. It is a production-driven, full lifecycle adjusting role focused on quality, timeliness, and accuracy.

Responsibilities

• Investigate, evaluate, and adjust first-party auto and property damage claims, with some liability exposure
• Confirm coverage and apply policy provisions to determine compensability
• Conduct timely investigations, including gathering documentation, photos, and other supporting materials
• Obtain and review supporting evidence (e.g., incident reports, CCTV when applicable)
• Establish and maintain appropriate reserves within authority guidelines
• Evaluate damage claims, including auto and non-auto property losses
• Review medical documentation and evaluate injury exposures when present
• Identify claims requiring carrier reporting and take appropriate action
• Negotiate settlements within authority limits and client expectations
• Manage claims to timely resolution, with many files closing within 30 days
• Maintain accurate and up-to-date claim documentation, notes, and diary management
• Communicate effectively with claimants and internal stakeholders
• Coordinate with legal teams and outside counsel on litigated claims when applicable
• Ensure compliance with corporate claim handling standards and service commitments

Qualifications

• 3–5 years of claim handling experience, including first-party auto and/or property
• Experience handling property damage claims (auto and non-auto)
• Foundational understanding of coverage analysis and liability investigation
• Ability to manage a moderate caseload in a fast-paced environment
• Strong organizational skills and ability to maintain consistent diary follow-up
• Experience evaluating damages and handling claims through resolution
• Familiarity with multi-jurisdiction claim handling
• Strong analytical and decision-making capabilities
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state or designated home state
• Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)

Requirements

• Prior TPA experience is a plus
• Experience in high-volume claim environments
• Additional state adjuster licenses
• Bilingual (Spanish) in both written and spoken Spanish, may use 2-10% of any day. This is a bonus and not required

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Opportunities to expand into more complex liability or multi-line roles
• Culture: A supportive, team-based work environment