[Hiring] Multi-Line Claims Adjuster – Commercial Auto (PD & BI) @Ccmsi

Role Description

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned commercial auto claims, including third-party property damage (PD), bodily injury (BI), and general liability exposures within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) across multiple jurisdictions while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

This position is designed for adjusters with 2–5 years of liability claim handling experience who are comfortable managing a multi-account desk and developing deeper expertise in auto liability and general liability claims. The ideal candidate demonstrates strong investigative skills, sound judgment, and consistent, proactive communication.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take full ownership of their claims, manage them through completion, and deliver accurate, well-documented outcomes.

Responsibilities

• Investigate, evaluate, and adjust multi-line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
• Manage claims involving commercial vehicles, trucking exposures, and third-party liability.
• Determine coverage, assess liability, and develop defensible claim strategies.
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
• Identify and pursue subrogation opportunities.
• Maintain detailed and timely claim documentation, diary management, and financial reporting.
• Support excess reporting requirements and client communication needs.
• Deliver consistent, high-quality service with professionalism and integrity.

Qualifications

• Valid adjuster licenses is required, or the ability to obtain within the first 60 days of employment.
• Experience handling liability claims.
• Strong analytical, negotiation, and decision-making skills.
• Ability to analyze coverage and communicate claim decisions clearly and professionally.
• Excellent time-management and organizational abilities.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment with strong accountability.
• Reliable, predictable attendance during business hours.

Preferred Qualifications

• Commercial Auto and/or General Liability claims experience.
• New York adjuster license (nice to have).
• Experience performing coverage evaluations and coverage position analysis.
• Comfort reviewing and applying contractual risk transfer, indemnification, and additional insured concepts.
• Litigation management experience.
• Experience working within a TPA environment.
• Bilingual (English/Spanish) is a bonus.

Benefits

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.