[Hiring] Multi-Line Claim Adjuster I @CCMSI

Role Description

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line claims, primarily focused on commercial auto and general liability property damage claims, with exposure to litigation. This role manages claims from assignment through resolution (cradle to grave) in a fast-paced, multi-account environment.

The role includes handling claims across multiple jurisdictions and diverse accounts, including commercial trucking and public entity (municipal) business.

• Investigate, evaluate, and adjust assigned multi-line claims (commercial auto and property, with GL exposure) in accordance with CCMSI standards, client instructions, and state regulations.
• Manage claims cradle to grave, including those with litigation exposure.
• Apply knowledge of insurance coverage to determine compensability and exposure.
• Maintain consistent, proactive communication with clients, claimants, and attorneys, meeting high expectations for responsiveness (calls and emails).
• Establish and maintain appropriate reserves within authority guidelines.
• Review medical, legal, and miscellaneous invoices to ensure accuracy and claim relevance.
• Negotiate disputed invoices, damages, and settlements within authority limits.
• Issue payments in accordance with CCMSI procedures and client guidelines.
• Assist in the selection and coordination of defense counsel and other vendors.
• Identify and pursue subrogation opportunities.
• Maintain accurate and timely claim documentation, diaries, and file updates.
• Prepare status reports, reserve updates, and claim summaries as required.
• Handle claims across multiple accounts and jurisdictions including LA, TX, FL, MS, AL, GA, SC, and TN.
• Support litigated files through coordination with legal partners and participation in proceedings as appropriate.
• Ensure compliance with all service commitments and corporate claim handling standards.

Qualifications

• Current adjuster license in home state (TX or FL strongly preferred).
• 1–3 years of claim handling experience (commercial auto and/or property).
• Foundational understanding of insurance coverages.
• Exposure to or familiarity with litigated claims.
• Strong verbal and written communication skills, with a high standard for responsiveness and follow-through.
• Ability to manage a multi-account desk in a fast-paced environment.
• Strong organizational skills and ability to prioritize effectively.
• Self-starter with the ability to work independently and as part of a team.
• Reliable, predictable attendance during assigned client service hours.
• Discretion and ability to maintain confidentiality.

Requirements

• General Liability claim exposure or experience (strongly preferred).
• Prior TPA experience.
• Experience handling commercial trucking or municipal accounts.
• Experience working across multiple jurisdictions.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.