[Hiring] Mortgage Title Operations Undergraduate Intern @First American

Role Description

The intern will work in a program designed to help college students gain experience and develop the technology, professional and interpersonal skills to use throughout their career. First American Interns work in a corporate environment within the Financial/Title Industry—balanced with intern-specific activities, executive level presentations and networking opportunities—while under the close supervision and guidance of a manager and/or mentor. Undergraduate students are assigned significant work assignments to support a specific business function within Marketing, Human Resources, IT, Accounting and Finance.

What You’ll Do

• Participate in a structured rotational experience across key areas within the Mortgage Title Operations division to gain a comprehensive understanding of the title and settlement lifecycle.
• Shadow and support teams in functions such as title search, examination, closing, escrow, post-closing, and customer support.
• Assist with reviewing title documents, data entry, and maintaining accurate records in internal systems.
• Learn how to identify and resolve title issues, discrepancies, and documentation gaps under guidance from experienced team members.
• Support day-to-day operational tasks, including processing files, preparing reports, and tracking transactions to ensure timely and accurate service delivery.
• Collaborate with cross-functional teams to understand how different departments contribute to the overall mortgage and title process.
• Participate in training sessions, team meetings, and mentorship opportunities to build industry knowledge and professional skills.
• Contribute to process improvement initiatives by identifying inefficiencies and suggesting solutions.
• Deliver a high level of customer service by supporting internal and external stakeholders in a professional and responsive manner.

Qualifications

• Proficiency in MS Office Suite applications. Finance internship will require strength in MS Excel.
• An interest and willingness to learn about the Mortgage, Real Estate, Financial, Title Insurance or related industries.
• The ability to solve problems, be detail-oriented and be conscientious about all work completed.
• An ingrained concern for the customer and representing our Company in the best professional manner as possible.
• The potential to excel in the following competencies: Communication, Customer Focus, Ethics & Integrity, Teamwork & Adaptability, Productivity & Initiative.
• Outstanding interpersonal skills.

Requirements

• Salary Range: $20.00 - $24.00/hour
• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.