[Hiring] Mortgage Loan Partner II @Waterstone Mortgage Corporation

Role Description

Waterstone Mortgage is seeking an experienced Loan Partner to join a growing mortgage team! This role requires strong front-end loan expertise. The ideal candidate is comfortable taking applications, structuring loan scenarios, running credit, pre-approving clients, and clearly explaining loan programs to borrowers. This position is highly client-facing and requires confidence, accuracy, and the ability to manage multiple active files while keeping transactions on track. The role is open to remote and offers the opportunity to play a key role in supporting consistent production and client experience. If this sounds like a good fit for you, we welcome your application!

Qualifications

• A high school diploma or general education degree (GED) is required.
• Five years of conventional fixed and ARM, HELOC, and construction mortgage loan processing experience.
• Extensive knowledge of VA and FHA products is required.
• Proficient knowledge in Microsoft Office is required.
• Prior experience on Encompass LOS system or other mortgage processing software is required.
• DU, LP, and other automated engine submissions experience is preferred.
• A federal registration through Nationwide Mortgage Licensing System (NMLS) is required.

Requirements

• Function as the primary contact and liaison between clients, Branch Manager, Sales Manager, and/or assigned Loan Originators.
• Responsible for taking applications over the phone and scheduling appointments.
• Work as a liaison for Loan Originators and with processing to help coordinate weekly pipeline meetings.
• Responsible for submitting complete loan applications for each customer file.
• Track all requested documents in Encompass.
• Review documentation received within 24 hours of receipt for discrepancies and updates.
• Contact customer within 24 hours of receiving the loan file and provide weekly status updates.
• Phone the realtor to introduce yourself within 24 hours of receiving the loan file.
• Immediately notify Loan Originators of any discrepancies found on documentation.
• Respond to customer inquiries and other related parties in a timely fashion.
• Run Automated Underwriting with updated Encompass file.
• Order FHA and VA case numbers on government sites.
• Order Title Commitments, Appraisal, and Flood Insurance on the file.
• Meet deadline dates on loan contracts and rate lock expiration dates.
• Partner with Loan Originators in resolving problems on files/documents.
• Ensure files are complete and set-up in accordance with WMC policy and procedures.
• Attend all Branch/team meetings.
• Maintain contact with client throughout loan process.
• Maintain up-to-date status information for all files.
• Call the customer and realtor referral partners weekly for status updates.
• Ability to maintain a pipeline of 15 files or more and/or two or more Loan Originators.
• Review approved mortgage loans to determine conditions that must be met prior to closing.
• Notify the borrower if additional documentation or information is needed.
• Set reminders of loan commitment and closing dates.
• Verify accuracy and consistency of information in the file for closing documents.
• Answer questions regarding closing requirements from other staff members, vendors, and investors.
• Communicate with Title companies, Realtors, Loan Originators, and Borrowers to schedule/confirm closing details.
• Responsible for the development, implementation, and management of annual review calls with clients.
• Knowledge of current state's mortgage lending laws.
• Cross-training ability to learn other positions to help the Branch.
• Must be able to work under pressure.
• Must possess excellent organizational skills.
• Maintain strict confidentiality regarding customer's account and other information.

Benefits

• Opportunity to work remotely.
• Supportive team environment.