[Hiring] Mortgage Admin @Emapta

Role Description

Contribute to the financial decisions that bring Australian homeownership within reach. As a Mortgage Admin, you'll coordinate loan applications, verify financial documentation, and assist brokers in securing successful lending outcomes. Establish a long-term global career with Emapta, where your expertise contributes to meaningful property milestones while opening opportunities for professional advancement within an exceptional community of Top 1% talent.

Qualifications

• 1 to 2 years of experience in mortgage administration, banking, financial services, or a related administrative role.
• Basic knowledge of mortgage processes, loan application procedures, and lending terminology.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn and adapt to new software applications and financial services systems.
• Strong attention to detail and accuracy in document verification, data entry, and record maintenance.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong written and verbal English communication skills.
• Ability to work independently and collaborate effectively with team members.
• Reliable internet connection for uninterrupted remote work.
• Quiet, dedicated workspace suitable for confidential financial and client information.

Requirements

• Knowledge of Mercury CRM and ApplyOnline.
• Experience with mortgage CRM systems or aggregator platforms, such as Flex or similar applications.
• Familiarity with Australian lending requirements and mortgage compliance standards.
• Experience collaborating with onshore teams across different time zones.

Benefits

• Competitive salary package.
• Day shift schedule (Monday to Friday, 7:00 AM-4:00 PM PHT).
• Permanent work-from-home arrangement.
• HMO coverage with one free dependent upon regularization.
• Fixed weekends off.
• Salary Advance Program through our banking partner, subject to bank eligibility assessment and approval.
• Unlimited upskilling through Emapta Academy courses.
• Free 24/7 access to office gyms in Ortigas and Makati, with a complimentary physical fitness trainer.
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more.
• Unlimited employee referral incentive opportunities across the organization.
• Standard government and Emapta benefits.
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash).
• Fun employee engagement activities.
• Mentorship and exposure to global leaders and teams.
• Career growth opportunities.
• Diverse and supportive work environment.

Your Daily Tasks

• Process and track mortgage applications throughout each stage of the loan lifecycle.
• Collect, review, and verify client documents, including identification records, payslips, and bank statements.
• Enter, update, and maintain accurate client information in customer relationship management (CRM) and loan management systems.
• Prepare and submit mortgage loan applications to lenders under supervision.
• Submit pricing requests to lenders, follow up on responses, and communicate outcomes to mortgage brokers.
• Coordinate with clients, brokers, and lenders to obtain outstanding documents and information.
• Respond to routine emails and inquiries within agreed timeframes.
• Maintain accurate client records and ensure mortgage files comply with applicable regulatory and documentation standards.
• Assist with loan settlement coordination and post-settlement administrative tasks.
• Escalate documentation errors, application delays, and potential compliance concerns to senior team members.