[Hiring] Monitoring Officer @OCS Group

Role Description

To carry out internal audits across all CNWL sites (circa 72 sites) and ensure all cleaning services, catering and security services and action plans produced and implemented to rectify where necessary.

• Report audit outcomes and action plans to the team and monitor agreed actions.
• Ensure compliance with all OCS and CNWL policies with relevance to auditing.
• Ensure that all cleaning tasks are carried out through audits in accordance with the NHS National Standards of Healthcare Cleanliness 2021.
• Ensure catering tasks are carried out in accordance with HACCP, ensuring compliance with food safety and health & safety legislations.
• Complete other audits such as efficacy, estate, clinical and Security & FOH, maintaining standards as per contractual agreements.
• Assist in the collation of monthly report data.
• Provide general assistance and support to the Operations Manager and Training and Compliance Manager.

Your key responsibilities will include, but are not limited to:

• Conduct Quality Assurance audits on Catering in compliance with National Food Standards Agency guidelines.
• Conduct Cleaning audits in accordance with NHS Cleaning Standards and contract requirements.
• Liaise effectively with OCS Facility Managers and Team Leaders to maintain standards and implement action plans.
• Provide auditing statistics for monthly reports.
• Formulate and coordinate all staff and client surveys when required.
• Work with the management team in the implementation and improvement of training, administration, and audit systems in the contract.
• Create action plans for failed audits, ensuring re-auditing is completed within the agreed timeframe.
• Develop a good knowledge of the units you are visiting to enable efficient auditing practices.
• Ensure site audits are accurate and remap if required.
• Liaise with Team Leaders and QTS representatives to carry out periodic audits, KPI monitoring and improve current KPI results.
• Comply with all company policies and procedures.
• Comply with uniform policy.
• Maintain company, patient, client confidentiality.
• Carry out any other reasonable requests from the company.
• Oversee catering training and work closely with the team leader to provide guidance and support, ensuring all training programs are completed efficiently.
• Support menu development by assisting in planning and refreshing menu cycles every six months to maintain quality and variety.
• Ensure regulatory compliance by updating the site with new mandatory catering documentation and maintaining alignment with auditor requirements.

Qualifications

• Must have Right to Work in the UK.
• An enhanced DBS will be completed for the successful candidate.
• BICS or Impact trained.
• Food Hygiene Level 3 Training.
• Experience of working within a healthcare setting.
• Demonstrable experience of administration of management systems and spreadsheets.
• Fully conversant with management systems and auditable data.

How to Apply

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We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.