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Mobile Device Administrator @Medable, Inc.

[Hiring] Mobile Device Administrator @Medable, Inc.

Apr 03, 2025 - Medable, Inc. is hiring a remote Mobile Device Administrator. đź’¸ Salary: competitive base salaries, annual performance-based bonus, stock options. đź“ŤLocation: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing technical leadership and hands-on support for Medable’s mobile device fleet.

  • Installation and configuration of all software components, applications, databases, firewall configurations, and more
  • Perform standard maintenance of Medable’s Mobile Device Management (MDM) environment including upgrades, bug fixes, application troubleshooting, and validation for releases
  • Maintain all device and mobile device management platform technical and support documentation
  • Manage global cellular data plans: monitor device usage and billing, ensure coverage for global project deployments
  • Provide subject matter expertise to Medable’s customers for international device deployments
  • Manage the provisioning, setup, and deployment of devices on behalf of Medable’s customers
  • Support high visibility clients with the goal of delivering the highest quality service in the industry
  • Establish clear hand-off points with vendors that service Medable’s needs
  • Implement and monitor KPIs that measure and track success of Medable and its partners
  • Initially establish and immediately expand Medable’s device processing capacity
  • Develop and maintain strong internal and external customer relationships
  • Effectively use Medable's software and other systems required to support customers and projects
  • Measure performance and manage results of service level agreement thresholds while resolving escalations rapidly
  • Assist in the development of a delivery machine that has a 97% or greater on-time and accurate shipment rate
  • Ensure audit readiness and educate customers on the capabilities of the department
  • Proactively identify and address issues or risks
  • Have an absolute passion for the support and well-being of every single patient and site staff in every trial Medable supports
  • Other duties as assigned

Qualifications

  • 4+ years in mobile device management / telecommunications or a combination of education and experience
  • 3+ years experience working in the clinical trial industry (preferred)
  • Experience managing international cellular data plans
  • Strong experience in mobile technology (mobile device management, international cellular data) - troubleshooting, operating systems, connectivity
  • Experience with clinical trial management (preferred)
  • Experience working with budgets (preferred)

Requirements

  • Strong interpersonal skills and leadership including communication with C-level executives
  • Excellent communicator both orally and in writing
  • Strong project management skills
  • General working knowledge of Android OS and Apple iOS
  • Software skills: VMware Workspace ONE, Oracle ERP, Microsoft Office Suite, Google Suite, Smartsheets, Slack

Education, Certifications, Licenses

  • Bachelor’s degree or equivalent work experience
  • Undergraduate education in technology-related field (preferred)
  • VMware Workspace ONE technical certifications (i.e., VSP, VTSP) are preferred

Travel Requirements

  • As required

Benefits

  • Flexible Work: Remote from the start, we believe in a flexible employee experience
  • Compensation: Competitive base salaries, annual performance-based bonus, stock options for employees
  • Health and Wellness: Comprehensive medical, dental, and vision insurance coverage, Carrot Fertility Program, Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA), wellness program (Mental, Physical and Financial)
  • Recognition: Peer-to-peer recognition program, celebrating achievements and milestones
  • Community Involvement: Volunteer time off to support causes you care about

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đź“Ť Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Mobile Device Administrator @Medable, Inc.
All others
Salary đź’¸ competitive base salaries, annual performance-based bonus, stock options
Remote Location
India
Job Type full-time
Posted Apr 03, 2025
Apply for this position Unlock 55,411 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: India
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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