[Hiring] Mission Critical Specialist @Purolator

Role Description

The primary responsibility of this role is to provide coordination and oversight of all domestic air and ground, as well as import and export shipments at gateway, including shipment and document preparation, booking, coordination of customs clearance, and pick-up and delivery in a 24/7/365 environment. This is a remote position and we are open to various locations.

The schedule for this role is:

• Friday - 08:15am - 17:00
• Saturday - 07:00am - 19:00
• Sunday - 07:00am - 19:00
• Monday - 08:15am - 17:00

This role operates in a 24/7/365 environment and requires cross-coverage support on an as-needed basis, which may include overnight, weekend, and holiday shifts.

Responsibilities

• Coordinate domestic and/or international shipments based on client requirements, via phone and email, ensuring coverage of assigned shifts in a 24/7/365 environment.
• Coordination with agents, carriers, and brokers to procure scheduling and rates, as well as administration of these activities.
• Routing of shipments and preparation of pre-alert documentation.
• Booking of all air and ground shipments with appropriate agent/carrier.
• Coordinates pick-up and delivery of shipments with shipper/consignee.
• Enters all shipments and related information into the applicable TMS as required in a timely manner ensuring milestones are available in real-time.
• Follow up on all shipments to ensure customer commitments are met.
• Validate that critical connections are made. React to any delays to keep shipments moving.
• Update clients and others (sales, CRR’s, etc.) of changes in status.
• Document preparation specific to a given shipment, including but not limited to BOL, MAWB, HAWB, Commercial Invoice, and Certification of Origin.
• Develop pricing and routing for ground, NFO air freight including cargo airlines, passenger airlines, chartered aircraft, deferred air freight, OBC.
• Build and maintain relationships with customers, agents, and carriers.
• Prepare competitive and market-based solutions.
• Prepare and analyze reports on a daily, weekly, and monthly basis, as required.
• As a 24/7/365 operation, have a willingness to be flexible with scheduling and available to respond to and meet customer needs outside of traditional working hours.

Experience

• 3+ years of direct Mission Critical, air-express, same-day, freight-forwarding, or comparable high-urgency logistics experience, where decisions and service recovery actions are managed in real time.
• Direct experience executing import/export shipments, including documentation, routing, carrier coordination, point-to-point movement, and issue resolution.
• Independently resolve complex routing and service failures, make rapid operational decisions under pressure, and escalate appropriately with limited oversight.
• Strong customer service combined with direct operational ownership of shipments.
• Customer-facing experience alone is not sufficient without shipment execution experience.
• Demonstrated success managing multiple urgent shipments simultaneously in a true time-critical environment where priorities change rapidly.
• Ability to ramp up quickly, operate with minimal supervision, and become independently productive within a short onboarding period.
• Personally own end-to-end shipment execution from booking through delivery, while coordinating effectively with internal teams, carriers, agents, and customers.
• Consistently perform in an environment involving immediate deadlines, shipment disruptions, escalations, and continuous real-time problem solving.

Education

• Bachelor’s degree and/or a min of 3 years of position-related, logistics experience is required.

Salary

The base salary range for this role is $56,000 to $67,000. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law.

Benefits

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 112.5 hours of vacation annually, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program