[Hiring] MERS and Data Integrity Team Lead @LoanCare

Role Description

We are seeking to fill the role of MERS and Data Integrity Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

• Oversee and assist with the daily processes and operations of all MERS-related functions and responsibilities for the organization’s current and future loan portfolio, including the full reconciliation of the organization’s loan portfolio as it compares to all registered and deactivated Mortgage Identification Numbers (“MIN”) in the MERS OnLine database.
• Responsible for leading, monitoring, and reviewing daily processes and operations of MERS and Data Integrity areas, including the full reconciliation of all data elements within the organization’s servicing platform to ensure data quality and correctness.
• Assist supervisor with managing department staff to ensure instructions are being followed, standards are being met, and operational issues are being addressed in a timely fashion.
• Report to senior management regularly using various data models and statistical analysis methodologies, including the creation of reports and metrics with an emphasis on quality control and root cause reconciliation solutions.
• Ensure that the teams meet/exceed established metrics/SLA standards provided to clients.
• Assist when necessary with all client interaction to ensure proper notification, tracking, and resolution of MERS and data integrity exceptions are reported timely, and action plans are developed to correct any ongoing trending that may impact the quality of MERS or servicing platform data elements.
• Assist in the creation or updating of all departmental policies and procedures and ensure revisions are made timely and in accordance with MERS standards and processes.
• Communicate clearly and timely to all applicable departments on matters related to MERS data reconciliations, exceptions, and errors and ensure all items are resolved in a timely fashion.
• Research process gaps (intra/inter departmental) and close gaps timely, ensuring that proper methods for tracking gaps or trending can be presented to senior management for review and approval.
• Train, coach, and develop staff to ensure department efficiencies are maintained and consistently improved upon.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Excellent analytical, organization, and communication (verbal/written) skills required.
• Ability to work collaboratively with peers, departments, and clients in a fast-paced, team-centric environment to attain common goals.
• 2 to 3 years of experience in mortgage servicing, financial or banking field preferred.
• Proficient use of Microsoft Excel, Access, and Word is preferred.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
• Compensation Range: $19.33-$28.89 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills, and experience.