[Hiring] Mental Health Administrative Virtual Assistant @Modern Practice Support

Role Description

Modern Practice Support is hiring client care coordinators, billing specialists, and credentialing specialists to support Courser Lapo Therapeutic Wellness, which has offices in North Central Kansas and to support other mental health practices throughout the United States. This is a perfect opportunity for an individual who is motivated and driven for success. The ideal candidate would have a perfect balance of a warm and friendly personality and attention to detail and organizational skills. The right candidate would have analytical abilities and be able to look at the “big picture,” seeing opportunities for growth and challenging themselves for excellence.

Our Mental Health Administrative Virtual Assistants will work directly with the Practice Owner or Practice Manager to ensure that potential clients are scheduled with therapists, billing functions are completed timely, and credentialing/contracting functions are promptly completed.

Responsibilities

• Submit claims to primary and secondary insurance
• Reconcile client and insurance payments
• Work with community partners to nurture a professional relationship
• Utilize referral sources when clinicians are accepting new clients; make phone calls to referral coordinators informing them of these openings
• Complete credentialing applications and follow-up until the contract is signed
• Complete other various tasks for practice owners/managers
• Take all incoming referrals for new clients and schedule within 24 hours
• Follow up with all referral sources regarding the status of the appointment
• Enter all new client information into our electronic health records systems accurately
• Use systems to verify active insurance and related information
• Make appropriate selections/matches from client to clinician based on areas of specialization and expertise
• Communicate with client after the first appointment to ensure their needs were met and they were satisfied with their placement

Qualifications

• Warm and inviting personality, excellent with phone communication
• Detail-oriented and organized in regards to following up with clients who are unreachable, etc.
• Driven by goals, able to work towards meeting goals without getting frustrated or giving up
• Must have deductive reasoning skills and able to interpret charts and graphs - each client will be placed with a clinician based on that clinician’s area of expertise
• Must be excellent at community outreach and building relationships in the community as well as with new organizations
• Must reside in Kansas

Benefits

• Health insurance
• PTO
• Paid holidays
• Great team culture