[Hiring] Medical Director, Patient Safety @Headway

Role Description

We’re seeking a Medical Director, Patient Safety to join our Clinical Strategy team and play a critical role in building a safer, more reliable care experience for Headway’s patients and providers. In this role, you’ll serve as a subject matter expert on clinical risk and patient safety, providing timely, compassionate, and evidence-informed support to both internal teams and our nationwide behavioral health provider network.

• Respond to High-Risk Clinical Events: Act as a trusted responder for complex and urgent patient safety concerns, providing real-time guidance to providers and internal teams to ensure safe and timely resolution.
• Develop Patient Safety Protocols and Workflows: Lead the creation, implementation, and refinement of scalable patient safety processes in partnership with Clinical Operations, Legal, and Compliance.
• Educate and Support Providers: Coach and train providers on risk safeguards, documentation best practices, and ethical care delivery to strengthen Headway’s provider network and promote clinical confidence.
• Strengthen Compliance and Risk Mitigation: Partner with cross-functional teams to ensure adherence to licensing, regulatory, and ethical standards across the provider network.
• Drive Continuous Quality Improvement: Analyze safety trends and root causes, and translate findings into system-level improvements that enhance quality, safety, and provider/patient experience.

Qualifications

• You are a physician (MD) with 5+ years of post-graduate clinical experience as a psychiatrist.
• Demonstrated expertise in managing clinical risk or patient safety concerns, including crisis intervention or adverse event response.
• Exceptional communication skills with the ability to document clearly, educate providers, and advise cross-functional teams.
• Strong organizational and systems-thinking skills, with the ability to manage complex workflows and improve processes.
• Comfort with Google Workspace (Docs, Sheets, Drive) and adaptability with new technology.
• A proactive, solution-oriented mindset and the ability to thrive in a fast-paced environment.
• Deep commitment to ethical, patient-centered care and continuous quality improvement.

Requirements

• Preferred but Not Required: 2+ years of experience at a healthtech, digital health, or behavioral health startup.
• Experience supporting or coaching other clinicians through complex or high-risk cases.
• Background in managed care, payer relations, or large network/provider support.

Compensation and Benefits

The expected base pay range for this position is $220,320 - $324,000, based on a variety of factors including qualifications, experience, and geographic location. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development