[Hiring] Medicaid Drug Rebate Supervisor @Conduent

Role Description

Join Conduent and help strengthen Medicaid drug rebate operations. We are seeking an experienced Medicaid Drug Rebate Supervisor to lead a team of rebate professionals, deliver accurate and timely results, and support high-quality service for our state Medicaid clients. This role is ideal for a collaborative leader who combines deep MDRP knowledge with a commitment to operational excellence, compliance, and continuous improvement.

The Medicaid Drug Rebate Supervisor oversees day-to-day Medicaid Drug Rebate Program (MDRP) operations across Conduent Medicaid accounts. The role is accountable for:

• Accurate and timely rebate invoicing
• Payment processing
• Reconciliation
• Dispute resolution
• Accounts receivable activities

While ensuring compliance with CMS requirements, state contractual obligations, audit standards, and performance commitments.

The Supervisor leads a team of rebate analysts and specialists, serves as a subject matter expert, supports client relationships, and drives process improvements that strengthen quality, service, and financial outcomes.

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. Occasional evening or weekend work may be required during quarterly invoicing cycles or other critical business periods.

Qualifications

• Bachelor’s degree in business administration, Healthcare Administration, Finance, Accounting, Pharmacy, or related field.
• 5+ years of Medicaid Drug Rebate Operations experience.
• 2+ years of leadership, supervisory, or team lead experience.
• Pharmacy Technician certification or equivalent pharmacy operations experience preferred.
• Knowledge of Medicaid Drug Rebate Program regulations and CMS requirements.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Experience with accounts receivable, reconciliations, and financial reporting.
• Demonstrated ability to lead teams and manage multiple priorities.

Requirements

• Supervise and coordinate the daily activities of Medicaid Drug Rebate Analysts and Specialists.
• Manage workload distribution and resource planning to ensure timely completion of quarterly and ongoing rebate activities.
• Monitor team productivity, quality, and adherence to established procedures and deliver on client service-level agreements.
• Provide coaching, mentoring, and professional development to team members.
• Conduct performance evaluations and support employee growth initiatives.
• Oversee quarterly Medicaid drug rebate invoicing processes.
• Ensure accurate calculation, validation, freezing, and generation of rebate invoices.
• Review utilization, NDC, labeler, and rebate data to ensure invoice accuracy.
• Monitor manufacturer payment receipt, allocation, and reconciliation activities.
• Ensure accurate application of principal and interest payments at the NDC level.
• Oversee accounts receivable tracking and collection activities.
• Ensure compliance with CMS Medicaid Drug Rebate Program requirements and state contractual obligations.
• Develop and maintain analyst standard operating procedures and update project-specific operational guides at least annually.
• Maintain audit-ready documentation and support federal, state, and internal audits.
• Review quality assurance reports, exception reports, and reconciliation findings.
• Implement corrective actions for identified compliance or operational issues.
• Monitor evolving CMS regulations and communicate impacts to staff and leadership.
• Oversee manufacturer dispute management and resolution activities.
• Review supporting documentation for disputed utilization, unit adjustments, and rebate calculations.
• Coordinate with manufacturers, states, and internal stakeholders to resolve discrepancies.
• Monitor dispute aging and ensure timely resolution.
• Develop and review operational, financial, and performance reports.
• Track rebate collections, outstanding receivables, invoice accuracy, and team productivity metrics.
• Identify trends, risks, and opportunities for process improvements.
• Present operational updates and performance metrics to management and clients.
• Serve as a primary operational contact for Account Managers, state agencies, and internal leadership.
• Participate in client meetings and support contract deliverables.
• Assist with implementation of new programs, enhancements, and regulatory changes.
• Collaborate with pharmacy, finance, compliance, and technology teams.

Benefits

• Health and welfare benefits are designed to support you and your family, with eligibility beginning on your first day.
• Retirement savings programs to help you plan for your financial future.
• Employee discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.