[Hiring] Media Monitoring Automation Specialist @Muck Rack

Role Description

Muck Rack is looking for a detail-oriented and technically curious Media Monitoring Automation Specialist, Global Services to support the configuration, automation, and optimization of workflows that power our global media intelligence services.

As a Media Monitoring Automation Specialist, you will play a key role in transitioning manual processes into scalable, automated workflows. You’ll work across content acquisition, processing, and delivery systems, ensuring high-quality outputs for both domestic and international clients while improving efficiency through automation.

What you’ll do:

• Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N.
• Translate editorial and client brief requirements into scalable system configurations.
• Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery.
• Develop and document standard operating procedures (SOPs) for automated workflows.
• Monitor and troubleshoot issues related to workflow automation, data quality, and system performance.
• Collaborate with internal teams to ensure client requirements are accurately implemented and maintained.
• Maintain up-to-date documentation of client configurations and communicate updates across teams.
• Identify opportunities to improve workflow efficiency, scalability, and accuracy.
• Support vendor-related processes including service evaluation, communication, and invoice reconciliation.

How success will be measured in this role:

• Successful transition of manual workflows into reliable automated systems.
• Accuracy and quality of content processing and delivery aligned with client briefs.
• Reduction in operational inefficiencies and manual intervention.
• Timely resolution of workflow and system-related issues.
• Clear and consistent documentation of workflows and configurations.
• Effective collaboration with internal stakeholders and vendor partners.

Qualifications

• Interest in workflow automation, systems configuration, or operational tooling.
• Familiarity with automation platforms (e.g., N8N) or similar workflow tools.
• Strong analytical mindset with attention to detail in system setup and monitoring.
• Ability to clearly document processes and communicate across technical and non-technical teams.
• Experience supporting or working with third-party vendors (preferred).
• Proactive problem-solver with a focus on continuous improvement.
• Comfortable working in a fast-paced, evolving environment.
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery.

Requirements

• 30 minute interview with a member of our Talent Team.
• A 1 hour zoom interview with the hiring manager.
• Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT workloads.
• 30 minute executive interview.
• 30 minute Bar Raiser.

Benefits

• Remote Work, Forever: Fully distributed team with a permanent remote setup.
• Home office stipend, phone and internet reimbursement, coworking membership.
• Virtual and in-person team bonding (lunches, events, competitions).
• Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment.
• Standardized bonus or commission structure.
• 401(k) with employer contributions.
• Equity opportunities.
• Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents.
• 100% premium coverage for individuals on high-deductible plans.
• 24/7 Virtual Care and Employee Assistance Program.
• Employer-funded HSA contributions and other pre-tax benefits.
• Quarterly wellness stipend and free Headspace subscription.
• Time Off & Family Benefits: 4+ weeks of PTO, plus paid sick and mental health days.
• 13 paid holidays with the option to swap for personal days.
• Up to 16 weeks of fully paid parental leave.
• Learning and Development: Transparent pathways for internal mobility and promotion.
• Bi-annual performance reviews, team workshops, and leadership training.
• Unlimited access to Coursera and O’Reilly.
• 2 additional PTO days annually for learning and development.
• Inclusive, Customer-First Culture: Commitment to equity and valuing diverse perspectives.
• Agile, founder-led company focused on collaboration and innovation.
• Trusted by 3,000+ companies worldwide.