[Hiring] Media Automation Specialist @Muck Rack

Role Description

Muck Rack is looking for a detail-oriented, technically curious Media Automation Specialist to help configure, automate, and improve the workflows that power Muck Rack’s global media intelligence services. In this role, you’ll help transition manual operational processes into scalable, reliable automated workflows.

• Help migrate manual media-services workflows into scalable, automated processes using internal tools and platforms such as n8n.
• Translate client briefs, editorial requirements, and operational needs into clear workflow configurations.
• Configure, maintain, and improve automations that support content acquisition, validation, tagging, summarization, and delivery.
• Monitor workflow health, investigate errors, and troubleshoot data-quality or system-performance issues.
• Build and maintain documentation, standard operating procedures, and client-configuration records.
• Partner with Global Services, Product, Engineering, and other internal teams to ensure client requirements are accurately implemented and maintained.
• Identify opportunities to reduce manual effort, improve reliability, and increase the speed and accuracy of service delivery.
• Test workflow changes, validate outputs against client requirements, and support quality-control processes.
• Support vendor-related processes, including service evaluation, communication, and invoice reconciliation.
• Proactively use AI tools to improve productivity, accelerate delivery, and support process improvement.

Qualifications

• Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling.
• Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or similar workflow-automation tools.
• Comfort working with APIs, webhooks, spreadsheets, structured data, or system integrations.
• Strong analytical and troubleshooting skills, with close attention to detail and data quality.
• Ability to turn a non-technical operational need into a clear, repeatable workflow.
• Experience documenting processes, writing SOPs, or maintaining operational configurations.
• Clear written and verbal communication skills with technical and non-technical stakeholders.
• A proactive, collaborative approach and comfort working in a fast-paced, evolving environment.
• Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is a plus.

Requirements

• Manual workflows are transitioned into reliable, scalable automated processes.
• Client deliverables are accurate, timely, and consistently aligned with briefs.
• Workflow issues and data-quality concerns are identified and resolved quickly.
• Automation reduces manual effort and improves operational efficiency.
• Workflow, client-configuration, and SOP documentation remains clear and up to date.
• Internal teams and vendor partners have the information they need to support smooth delivery.

Benefits

• Remote Work, Forever: Fully distributed team with a permanent remote setup.
• Home office stipend, phone and internet reimbursement, coworking membership.
• Virtual and in-person team bonding (lunches, events, competitions).
• Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment.
• Standardized bonus or commission structure.
• 401(k) with employer contributions.
• Equity opportunities.
• Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents.
• 100% premium coverage for individuals on high-deductible plans.
• 24/7 Virtual Care and Employee Assistance Program.
• Employer-funded HSA contributions and other pre-tax benefits.
• Quarterly wellness stipend and free Headspace subscription.
• Time Off & Family Benefits: 4+ weeks of PTO, plus paid sick and mental health days.
• 13 paid holidays with the option to swap for personal days.
• Up to 16 weeks of fully paid parental leave.
• Learning and Development: Transparent pathways for internal mobility and promotion.
• Bi-annual performance reviews, team workshops, and leadership training.
• Unlimited access to Coursera and O’Reilly.
• 2 additional PTO days annually for learning and development.
• Inclusive, Customer-First Culture: Commitment to equity and valuing diverse perspectives.
• Agile, founder-led company focused on collaboration and innovation.
• Trusted by 3,000+ companies worldwide.