[Hiring] Master Technician @National Seating & Mobility

Role Description

Receives, assembles, installs, adjusts, fits, services, repairs and delivers Complex Rehab Equipment according to National Seating and Mobility specifications. Accesses current information from manufacturers to master assembly, repair and maintenance of Complex Rehab Equipment.

Duties and Responsibilities / Essential Functions

• Advanced testing, diagnostics and servicing of client owned, rental and loaner equipment.
• Cleans and maintains all NSM equipment to ensure proper working order.
• Set-up, coordinate and maintain specialty control systems across their region.
• Lead and assist in the training and on-boarding of Technicians at all levels; supporting them through the Technician Career Path and Certification Program.
• Promote Technical Service initiatives at the branch and area level and reports progress to leadership teams.
• Expert knowledge of NSM equipment with the ability to remotely diagnose systems and communicate resolution utilizing Technical Services Policies and Procedures.
• Expert understanding of NSM product portfolio to include the training of assembly, installation, modifications, moldings, repairs and diagnostics.
• Expert knowledge and proficiency of NSM enterprise software order entry, labor capture, chair assembly, and home access installation.
• Understanding of advanced electronic set-up, programming and troubleshooting.
• Promotes positive change in branches reporting below national average in any Technical Service Key Performance Indicators.
• Delivers, transfers and installs all NSM equipment while assuring that documentation is complete and accurate.
• Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.
• Trains/educates customers and caregivers in the proper use, care and safety of equipment purchased, rented or repaired.
• Maintains delivery vehicle in a clean and safe operating condition; completing vehicle checklist as required to ensure compliance with accreditation standards and operating in accordance with local laws.
• Assumes accountability for all productivity and performance standards for Technicians at all levels under Training Protocol.
• Maintains repair shop and warehouse in clean and safe condition meeting all accreditation standards.
• Accesses current information and technological advancements from manufacturers on installations, repairs and part replacements for all NSM products.
• Advanced knowledge of diagnostics and programming.
• Completes NSM Master Technician standard training curriculums.
• Completes NSM Master Technician: Training & Leadership Program.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift up to at least 50 pounds.

Qualifications

• High School Diploma or equivalency certificate.
• Four years of experience in CRT or related fields. Experience in assembly and/or repair of mechanical or electronic devices.
• Must meet the Master Technician advancement criteria for Technical Services Skills Assessment.
• Knowledge of basic computer related skills such as use of mobile devices, internet, e-mail and enterprise software.
• Previous experience in using hand and power tools as well as working with raw materials.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to prepare, route and execute a delivery schedule.
• Ability to travel 50 - 75%.
• Endorsed for advancement by Branch Leadership (or Regional Area Director) through Technician Candidacy Program.
• Valid driver’s license.