[Hiring] Master Clinical Application Analyst @University of Arkansas System

Role Description

The Master Application Systems Analyst supports EMR Services and works with little to no supervision, exercising appropriate judgment and operational considerations.

• Supports system applications, primarily Beacon.
• Exhibits expert knowledge and proficiency on overall software functionality and integration.
• Responsible for supervising and participating in the team’s work and distribution of responsibilities related to system build, testing, implementation support, and maintenance of assigned Epic applications.
• Ensures that service level agreements and deadlines are met.
• Communicates team performance to upper management and provides feedback on team member evaluations.
• Performs in-depth analysis, troubleshooting, data collection, and root cause analysis.
• Identifies and/or implements potential solutions for issues related to the system or usage of it.
• Analyzes/reviews and tests each product release and communicates needed changes to operations.
• Documents, follows, and enforces change control procedures for the system.
• Drives and facilitates coordination of efforts required from analysts, system vendors, and operations.
• Researches, analyzes, facilitates, and implements business and system workflows.
• Identifies best practices and implements opportunities for standardization.
• Prepares activity and other reports as necessary.
• Attains necessary certifications, as applicable, in a timely manner according to policy.
• Provides On-Call support for application.
• As team leader, provides procedural and technical guidance and supervision to team members.

Qualifications

• Master's degree in computer science, nursing, or a related healthcare field, plus four (4) years of experience in application systems development and testing, including at least two (2) years of experience in a healthcare delivery system and one (1) year of experience managing a process and/or application, or
• Bachelor's degree in computer science, nursing, or a related healthcare field plus six (6) years of experience in application systems development and testing, including at least two (2) years of experience in a healthcare delivery system and one (1) year of experience managing a process and/or application, or
• Associate's degree in computer science, nursing, or related healthcare field plus eight (8) years of experience in application systems development and testing, including at least two (2) years of experience in a healthcare delivery system and one (1) year of experience managing a process and/or application, or
• High School diploma/GED plus ten (10) years of experience in application systems development and testing, including at least two (2) years of experience in a healthcare delivery system and one (1) year of experience managing a process and/or application required.
• Required certification: Epic Beacon.
• Must be certified in accordance with the IT Epic Certification Policy.

Requirements

• Must be proficient in using Microsoft Office Professional software suite.
• Working knowledge of Microsoft Project and Microsoft Visio.
• Excellent written and verbal communication skills.
• Two years in a leading role with teams or projects is preferred.

Responsibilities

• Leads the configuration, maintenance, testing, and optimization of assigned applications to ensure system integrity, efficiency, and compliance with organizational and regulatory requirements.
• Partners with users, operational teams, IT teams, and vendors to identify business needs, define workflows, develop solutions, and communicate system changes and capabilities.
• Leads troubleshooting and resolution of complex system issues, including root-cause analysis, prioritization, escalation, documentation, and communication with stakeholders.
• Oversees application integration, testing, security, and production changes to support data integrity, system stability, clinical operations, and regulatory requirements.
• Leads and supports IT projects, system implementations, and application upgrades, including planning, requirements gathering, testing, documentation, and implementation.
• Provides leadership, mentorship, and guidance to analysts, including workload management, coaching, performance feedback, issue escalation, and team communication.
• Develops and maintains system documentation, training materials, reports, audit trails, change controls, and business continuity procedures.
• Supports project cost analysis, estimates, budget validation, and other fiscal or metric-related activities as needed.
• Maintains required certifications and stays current on industry, regulatory, and technology changes that may impact assigned applications.
• Performs other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family.
• Holiday, Vacation and Sick Leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.