[Hiring] Marketplace Operations Associate @Instacart
Mar 26, 2025 - Instacart is hiring a remote Marketplace Operations Associate. 💸 Salary: $64,000 - $71,000 cad. 📍Location: Canada.
Role Description
As a Marketplace Operations team member, you will identify and correct defects and disruptions in the marketplace. You will be challenged to make decisions on both a tactical & strategic level, taking calculated steps to prepare for and/or react to anything that may potentially impact operations.
- Monitor fluctuations and outliers in key performance metrics across the marketplace; investigate root causes and escalate problems - all in real-time
- Serve as the “air traffic controller” for real-time fulfilment quality assurance by implementing systems settings to address late deliveries, shopper availability, safety issues, and more
- Monitor day-to-day marketplace metrics across multiple regions simultaneously, ensuring high levels of efficiency, quality, and shopper availability
- Occasionally communicate with shoppers to troubleshoot live problems
- Support and monitor new service launches that impact shoppers or retailers, in real-time
- Provide critical feedback to and work directly with cross-functional teams to continuously improve system performance & execution
- Identify and research upcoming events that may impede operations and devise effective countermeasures to mitigate
- Respond quickly to disasters in order to ensure shopper safety while keeping customer promises
- Promptly speak up about intraday issues impacting the marketplace to activate the right stakeholders to correct the problem, activating established playbooks when appropriate.
Qualifications
- Bachelor’s degree or equivalent experience, ideally in an operations or fulfillment environment
- Experience synthesizing and analyzing data to identify trends & improvement opportunities
- Demonstrated ability to think critically and solve urgent problems creatively
- Ability to communicate succinctly and effectively with key stakeholders across multiple channels
- Impressive multi-tasking skills and keen attention to detail
- A hunger to spot inefficiencies and improve processes
- Ability to process information quickly and implement effective countermeasures
- Flexibility to work in a rapidly-changing environment
- Positive, team-oriented mindset and willingness to jump in to help wherever and whenever needed
- Willing to work a schedule that includes nights, weekends, and holidays
- Passion for the customer, shopper, and retailer experience
- Desire to engage with various AI tools to create new efficiencies and automations
Requirements
- Advanced experience with Excel/Google Sheets
- Knowledge and experience with SQL
- Familiarity with Salesforce or other CRM
- Understanding of marketplace businesses
Benefits
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
- CAN $64,000 — $71,000 CAD
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$64,000 - $71,000 cad
|
Remote
Location
Canada
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
