[Hiring] Marketing & Business Development Systems Manager @Hogan Lovells US LLP

Hogan Lovells is a leading global law firm with a distinctive market position is founded on the exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' worldwide approach. The firm and its management team are actively pursuing a clear vision and strategy designed to take full advantage of Hogan Lovells' distinctive strengths to create valuable solutions for our clients. Marketing and Business Development (M&BD) is at the forefront of many aspects of the strategy, taking the requisite steps to globalize the department and executing an ambitious program of activity. The global M&BD team is well established and highly regarded and is a great place for ambitious professionals to develop their skills and experience as we support the firm on a wide range of business development, marketing, and client relationship management activities. The M&BD Systems Manager will be responsible for managing a team in the operational support, planning and delivery of marketing technology solutions for M&BD and our lawyers. The M&BD Systems Manager will act as a trusted advisor to the Global Head of M&BD Operations and Systems and our Chief Marketing Officer (CMO). The role will involve collaborating with the IT team and vendors to deliver system enhancements, defect resolution, manage escalations and plan future projects. JOB DESCRIPTION Manage the Global M&BD Systems team in conjunction with an existing Systems Manager based in the UK, reporting to the Global Head of M&BD Operations and Systems Oversee the day-to-day operational support and administration of the M&BD systems, which includes: Client Relationship Management (CRM) system: InterAction Email Marketing system: Litera Concep Enterprise Relationship Management system: Introhive Experience Management system: Litera Foundation Leading on the roll out and continued development of our global experience management tool, Litera Foundation. This will include: System configuration Integrations (with support from IT and the vendor) Automation of data capture process Global communications Designing and delivering training Oversee the provision of user support by the Systems team, ensuring timely and efficient handling of day-to-day support tasks Deliver end-user training for all M&BD systems to M&BD, other business teams and lawyers, as needed Define and execute an approach for improving data accuracy for all M&BD systems Input into plans to leverage technology and AI to improve operational efficiency across M&BD, but specifically utilizing AI within the Systems team and taking advantage of AI embedded in our systems Lead our relationships with vendors, alongside IT counterparts, to ensure effective support, upgrades, and contract renewal Project manage process improvements for M&BD stakeholders Ensure projects are delivered on time, within budget, and meet or exceed stakeholder expectations Plan, manage, and deliver solutions that extract value from existing M&BD systems Identify and validate the need for new technology to be introduced and create business cases to support change. Analyze and articulate stakeholder requirements and advocate for solutions that meet these requirements and contribute to the firm’s overall strategy. Create clear and concise plans and documentation that support the CMO and Global Head of M&BD Operations and Systems deliver on their commitments. Represent M&BD in technology projects and contribute to wider M&BD projects, as required. All members of the firm are expected and encouraged to participate in our global Responsible Business program. Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, location, and services. QUALIFICATIONS REQUIRED SKILLS Be a solution provider, partnering with stakeholders, project team members, users, vendors, and lawyers to deliver innovative solutions Sound grasp of technology concepts relevant to M&BD systems Understanding of data concepts and data flows/integration between systems Ability to translate technical concepts into business terms and vice-versa Excellent problem solving and analytical skills to provide more efficient business processes Ability to work well under pressure, prioritize, and balance multiple responsibilities. Client-service, delivery, and deadline focused. Excellent attention to detail and delivery of high-quality work. Exceptional communication and interpersonal skills (written and oral); Comfortable with a variety of audiences at all levels of the firm. Experience working independently, as well as within cross-functional teams, in a collaborative, professional environment Proactive approach to workload planning and solving client requirements Proven leadership skills, with the ability to manage and motivate teams to deliver on goals and plans EDUCATION, CERTIFICATIONS, AND/OR EXPERIENCE Seven (7)+ years of demonstrable experience working with CRM, Marketing Automation, Credential Management, and Data Quality solutions preferred Two (2) years in a management/supervisory position preferred Knowledge of InterAction CRM, Litera Concep, Introhive ERM, Litera Foundation, Microsoft CoPilot and other developing AI solutions Experience working with a large law firm or professional services organization preferred Bachelor’s degree required, and post-graduate qualifications (e.g., MBA) advantageous HOURS Core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Must be flexible to work additional hours and travel occasionally. This position follows a hybrid schedule, with four days in the office and one day working remotely from home. In Washington, D.C., the annualized salary range for this position is $143,000 to $180,000 depending on the candidate's overall experience and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus. In addition, full time employees as well as some part time employees, will be eligible for the firm’s fringe benefits as they currently exist. This job description sets forth the responsibilities of this position and may be changed from time to time as shall be determined. Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected Veteran status, or other factors protected by law. Hogan Lovells complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Benefits Department at [email protected]. There's no substitute for lived experience. We value fresh perspectives; if you are looking for your next career move, we offer an exceptional platform from which to build skills for now and the future. Define your future and become part of an exceptional global team that is passionate about working on some of the world’s toughest legal challenges. We have a unique culture that is both ambitious and supportive. You will be stretched and encouraged to grow as a professional, while at the same time, thriving as part of an inclusive and collaborative team. The one constant is that we are always evolving, innovating, excelling, because that is what it takes to be the best. Hogan Lovells is a global law firm with offices in many jurisdictions and countries. Some of the information displayed may not be applicable to the region in which you are applying, your individual situation or the local legal framework. The system uses standard terminology that applies irrespective of whether you are/will be an employee, partner or self-employed.