[Hiring] Mapping and Referral Coordinator @International Rescue Committee

Role Description

The International Rescue Committee (IRC) is seeking a limited-term Mapping and Referral Coordinator to play a key role in advancing Switchboard’s community-facing technical assistance and capacity-building portfolio from April – September 2026. The Mapping and Referral Coordinator will support identifying, organizing, and connecting community partners to critical resources and services for ORR-eligible populations.

• Complete and expand state-level resource mapping, ensuring coverage beyond regions already mapped.
• Research and document programs serving ORR-eligible populations, including those offered by:
  • ORR-funded initiatives (e.g., PC, MG, RSS)
  • State and municipal programs
  • Local nonprofits, community-based organizations, and grassroots initiatives
• Verify and maintain up-to-date contact information, eligibility criteria, and service offerings for all mapped programs.
• Support a comprehensive referral system that enables program PO and PM to efficiently refer callers to appropriate services based on location, eligibility, and needs.
• Ensure consistency between the resource map and referral pathways.
• Develop and maintain a searchable, organized database of mapped resources for use by Switchboard staff.
• Collaborate with the Switchboard communications team to ensure accurate public-facing materials are updated with the latest mapping data.
• Contribute to tracking, reporting, and quality improvement of program processes with the help of Switchboard M&E team.
• Track referral trends and outcomes, contribute to ongoing evaluation and reporting, and identify gaps in service coverage.
• Stay updated on eligibility policies and service delivery changes.
• Provide consultation, coaching, and mentoring to Community Partners as needed.
• Other duties as assigned.

Qualifications

• Bachelor’s degree required.
• Minimum two to three years non-profit experience, preferably with experience in the U.S. refugee admissions program (USRAP) and/or Community Engagement.

Requirements

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.
• Experience with Airtable data management or similar data systems preferred.
• Ability to work independently and as a team member in a diverse, fast-paced environment.
• Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners and to draft and edit memos, letters, reports, and proposals.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Possesses strong proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Attention to detail and accuracy in work product.
• Ability to effectively build internal and external relationships.
• Fluent in English, both spoken and written required. Other languages (Spanish, Arabic, French) desired.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• Employee Assistance Program available to staff and their families