[Hiring] MAP Enrollment Coordinator @UnitedHealth Group

Role Description

We are seeking a highly motivated and detail-oriented Associate Business Analyst / Dual Enrollment Coordinator to support our Medicare Advantage Plus Plan (MAP). This role is responsible for coordinating and processing MAP referrals, ensuring regulatory compliance, maintaining accurate documentation, and serving as a key liaison between internal departments and external partners.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Willingness to work EST hours is required. Schedule: 8:30-5pm EST Monday - Friday.

Primary Responsibilities:

• Serves as a key point of contact, representing the organization and ensuring accurate data collection and a positive customer experience.
• Process and manage referred MAP enrollment requests.
• Review referrals for completeness, eligibility, and accuracy.
• Monitor and maintain compliance with Department of Health (DOH) regulations and program requirements.
• Stay informed of policy and regulatory updates and communicate impacts to stakeholders.
• Serve as the primary point of contact for escalated referral and assessment scheduling issues.
• Collaborate with internal teams.
• Maintain accurate records and documentation in ICUE and other clinical documentation systems.
• Track referrals and maintain audit-ready reports in SharePoint and other tracking tools.
• Create and update member programs and assessment documentation as required.
• Monitor and report referral trends, issues, and opportunities for process improvement.
• Support cross-functional initiatives, projects, and program implementations.
• Assist with Dual Enrollment activities and member support functions.
• Perform additional duties and special projects as assigned.

Qualifications

• New York accident and health insurance license.
• 1+ years of Medicaid managed care experience.
• Intermediate level proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and SharePoint.

Requirements

• Experience working with Medicare, Medicaid, MAP, MLTC, or Managed Care programs.
• Associates degree in Business Administration, Healthcare Administration, Public Health, or related field, or equivalent work experience.
• Knowledge of Medicaid eligibility.
• Bilingual (Spanish, Mandarin, Cantonese).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.