[Hiring] Manager, Title Review @Zillow

Role Description

The Title team supports Zillow Home Loans customers by ensuring title services are ordered, received, reviewed, and advanced accurately throughout the mortgage lifecycle. As Manager, Title, you will lead the Title Review teams, driving quality, turnaround time, and a consistent borrower and partner experience.

• Lead, coach, and develop Title Review Specialists; establish clear expectations, provide regular feedback, and support career growth.
• Own daily title-team operations, including queue management, workload balancing, staffing coverage, escalations, and adherence to service-level and turn-time standards.
• Oversee the complete title workflow: order placement, receipt and indexing of title packages, initial quality checks, specialist review readiness, title-condition management, and resolution of title-related blockers.
• Monitor team performance through production, aging, quality, defect, rework, and SLA metrics; use insights to improve individual and team outcomes.
• Provide guidance on complex title matters, including vesting, liens, judgments, encumbrances, legal descriptions, curative requirements, exceptions, and lien-position concerns; escalate material risk appropriately.
• Partner with Processing, Underwriting, Closing, Funding, and Post-Closing to clarify title conditions, resolve file-level issues, and maintain smooth handoffs.
• Build productive relationships with title agencies, settlement and escrow partners, and vendors; monitor service quality and drive timely resolution of recurring issues.
• Own onboarding, training, nesting, job aids, and quality-calibration activities for the Title team; ensure procedures remain current as workflows, systems, and requirements evolve.
• Drive continuous improvement by identifying root causes of title defects, delays, and repeat conditions; implement scalable workflow, documentation, and system enhancements.
• Ensure team compliance with ZHL policies, investor and insurer requirements, applicable regulations, and borrower-data privacy standards.

Qualifications

• 5+ years of residential mortgage title, title operations, processing, underwriting support, or a related mortgage-fulfillment function, including 2+ years of people leadership or team-lead experience.
• Strong working knowledge of U.S. residential title commitments, vesting, liens, judgments, encumbrances, title exceptions, curative practices, and lender lien-position requirements.
• Experience managing operational teams against quality, capacity, productivity, and turnaround-time metrics.
• Working knowledge of Encompass or a comparable loan origination system; familiarity with title vendor and document-management workflows preferred.
• Excellent judgment, written and verbal communication, stakeholder management, and ability to translate complex title issues into clear, actionable direction.
• Highly organized, detail-oriented, and comfortable managing priorities in a fast-paced, deadline-driven environment.
• Commitment to a compliance, risk-management, and customer-first mindset.

Company Description

Zillow is reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing, and renting with greater ease and confidence.

• Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026.
• Included on TIME’s America’s Best Companies 2026 list.
• Committed to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.