[Hiring] Manager - Resource Management @BrightClaim

Role Description

Lead the geo-level Resource Management and Revenue Operations function across Expert Services and Impact engagements.

• Manage and develop Resource Managers and Revenue Operations professionals across levels, including coaching, performance management, and promotion readiness.
• Build and maintain team bench strength through hiring, skill gap identification, and succession planning.
• Shape team standards, playbooks, and operational best practices across Resource Management and Revenue Operations.
• Establish a culture of continuous learning, operational excellence, and AI-first thinking.
• Lead geo-level capacity forecasting, demand planning, and utilization optimization activities.
• Translate business needs into resource strategies that balance delivery excellence with financial targets.
• Monitor utilization trends, identify underutilization and capacity risks, and work with Delivery and Practice leadership to maximize revenue burn and staffing efficiency.
• Maintain visibility into project pipelines, business development activities, and staffing requirements.
• Adjust capacity plans based on changing business conditions.
• Drive capacity forecast modeling and analysis to inform hiring, skill development, and partner mix decisions.
• Partner with Finance on revenue forecasting and recognition, including labor cost allocation, timesheet integrity, and revenue recognition accuracy.
• Coordinate with Revenue Operations on financial close activities, accounts payable and receivable issues, Work Order governance, and partner billing to support clean revenue handoff to SAP.
• Provide insights and recommendations to Finance on labor cost trends, margin optimization, and staffing-related financial decisions.
• Develop and optimize sub-capacity partner frameworks to flex capacity in support of demand fluctuations and skill gaps.
• Manage partner relationships, rate structures, and compliance standards.
• Monitor partner performance against service levels and quality expectations.
• Monitor partner spend and margin contribution against targets and identify partner mix and utilization optimization opportunities.
• Drive P360 adoption and operational excellence across the region.
• Coach Resource Managers on compliance, data quality, and accountability for action plan completion.
• Leverage P360 metrics and insights to identify growth opportunities, mitigate renewal risk, and improve customer outcomes.
• Act as the operational hub connecting Resource Management and Revenue Operations to Delivery, Finance, Sales Operations, and cross-functional partners within the geo.
• Lead regular resource forums and escalation meetings with practice leaders, delivery managers, and operations stakeholders.
• Facilitate cross-functional alignment and resolve operational conflicts.
• Communicate resource status, capacity forecasts, risks, and business insights to leadership in a clear and actionable format.
• Partner cross-functionally to evolve Resource Management and Revenue Operations systems, tooling, and processes.
• Advocate for operational needs with DT, Finance, and global Resource Management and Revenue Operations leadership.
• Support the provision of operational inputs and reporting data for performance-rating and KPI-calibration processes for consultants and delivery staff based on geo-specific needs and leadership requests.
• Develop and leverage data and analytics to identify trends, risks, and opportunities related to staffing, utilization, partner performance, and revenue forecasting and recognition.
• Drive process improvements across Resource Management and Revenue Operations.
• Embed automation and AI-enabled tools to improve speed, accuracy, and team scalability.
• Build and maintain operational dashboards and reporting that provide visibility into geo-level Resource Management and Revenue Operations performance.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Requirements

• Change Management
• Client Relations
• Collaboration Tools
• Critical Thinking
• Data Literacy
• Data Visualization
• Executive Presence
• Generative AI
• People Leadership
• Personal Effectiveness
• Stakeholder Management
• Storytelling
• Language: German (Required)
• Language Proficiency: Upper Intermediate - B2

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.