[Hiring] Manager, Release & Change Engineering @Teladoc Health

Role Description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

The Manager, Release & Change Engineering is a hands-on technical leadership role that unifies Release Management and Change Management into a single engineering function. This role does not exist to process paperwork or maintain legacy processes. It exists to modernize how software and infrastructure releases/changes move safely and quickly from development to production. The successful candidate will be deeply fluent in CI/CD and deployment tooling, lead Change Advisory Board (CAB) with technical authority, and drive the shift from manual, meeting-based approvals to automated, risk-based controls embedded in the delivery pipeline.

Essential Duties and Responsibilities

• Release Engineering
  • Own the end-to-end software release process, including deployment sequencing and release-day decision authority.
  • Serve as Release Manager for complex and high-risk releases, with direct accountability for go/no-go decisions.
  • Lead production readiness reviews, validating deployment plans, rollback procedures, and environment gating before release.
  • Run post-release retrospectives, track actions to closure, and convert findings into pipeline or process controls.
• Change Governance and CAB
  • Lead enterprise change management processes and governance activities.
  • Chair the Change Advisory Board (CAB) with authority to challenge, table, or reject changes on technical grounds.
  • Manage the full lifecycle of standard, emergency, expedited, and planned changes.
  • Enforce control integrity: separation of duties between implementers and approvers, rollback readiness as a mandatory CAB gate, and accurate change-to-incident attribution, including batched deployments.
  • Govern change freezes, change communications, and compliance with established processes.
• Technical Risk and Failure Analysis
  • Assess deployment and change-related risks and recommend mitigation strategies.
  • Analyze failed changes to distinguish human error, process gaps, and technical failure modes, and drive corrective actions to closure with engineering owners.
  • Partner with Incident Management on RCAs where change is a contributing factor, closing the loop between change risk and incident impact.
  • Own the continuous improvement program for change and release engineering — using change failure data to inform CAB review criteria, Standard Change eligibility decisions, and deployment process improvements — partnering with platform teams to optimize testing, CI, and related tooling.
• Transformation & Automation
  • Lead a multi-year roadmap that moves change governance from manual, meeting-based review to risk-based, automated controls.
  • Build change controls into the CI/CD pipeline, including pipeline-generated change records, automated risk scoring, evidence-based approvals, and deployment gates.
  • Partner with Engineering teams – DevOps, etc. to strengthen deployment pipelines, test gating, and safer deployment patterns.
  • Expand Standard Change and tiered pre-approval coverage, using change data to reduce CAB dependency for low-risk, high-frequency changes.
• Metrics & Reporting
  • Own release and change KPIs, including DORA-aligned change failure rate, lead time changes, deployment frequency, and failed-deployment recovery time, alongside CAB cycle time and Standard Change utilization.
  • Develop dashboards and reporting to provide visibility into operational performance and trends.
  • Present change and release health to engineering and SMO leadership with clear attribution and actionable recommendations.
• Cross-Functional Leadership
  • Operate as a technical peer to DevOps, SRE, Platform Engineering, and development leadership, engaging in architecture discussions, deployment risk assessments, and operational readiness reviews.
  • Hold change authority during emergency changes, high-risk releases, and major incidents, including on-call and after-hours coverage.
  • Collaborate with the NOC Manager and Incident Management Manager on cross-training, coverage, and alignment on change-incident interplay.
• People Leadership
  • Lead, coach, and develop a team that operates and continuously engineers release and change processes; set priorities, build the team's automation and engineering capability, and manage performance.

Qualifications

• 5+ years of experience in Release Engineering, DevOps, Platform Engineering, Site Reliability Engineering (SRE), or a related software delivery function, with direct responsibility for production deployments in complex, multi-team environments.
• Strong hands-on experience with CI/CD pipelines, deployment tooling (Jenkins, GitHub Actions, GitLab, Azure DevOps, or similar), and release orchestration.
• Experience leading Change Advisory Board (CAB) meetings, release governance forums, or similar technical risk-management processes involving production changes.
• Strong understanding of ITSM/ITIL change management principles, change types, risk classification, and operational controls, with experience applying them in a production environment.
• Ability to assess deployment plans, rollback procedures, technical dependencies, and change risk to ensure successful production outcomes.
• Working proficiency with scripting and automation tools such as Python, Bash, PowerShell, or pipeline-as-code frameworks.
• Strong written and verbal communication skills, including release communications, stakeholder updates, incident coordination, and executive reporting.
• Self-directed problem solver who uses data to identify opportunities, drive process improvements, and influence outcomes across technical teams.

Preferred Qualifications

• Experience automating change and release workflows using Jira, Confluence, ServiceNow, Azure DevOps, or similar platforms, including APIs and CI/CD integrations.
• Proven track record improving release processes through automation, risk-based controls, and reduction of manual operational overhead.
• Experience supporting releases in cloud-based environments (AWS, Azure, GCP, or hybrid infrastructure).
• Experience driving large-scale release modernization or transformation initiatives across multiple engineering teams.
• Ability to influence engineering teams, architects, and senior leaders in complex enterprise environments.

Benefits

• The base salary range for this position is $131,000 - $150,000.
• This position is eligible for performance bonus, RSUs, and benefits (subject to eligibility requirements).
• We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use.
• You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

Company Description

Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.