[Hiring] Manager, Professional Services @Raintree Systems, Inc.

Role Description

We are currently seeking an exceptional Manager, Professional Services (RCM) to join our team and support our clients.

• Providing day to day managerial and overall leadership to an aligned team within the Professional Services organization.
• Responsibilities include:
  • Holding consistent 1:1’s
  • Supporting career pathing
  • Identifying development opportunities
  • Facilitating performance management and coaching plans
  • Driving team culture
• Assigning projects, providing guidance, and monitoring progress to ensure that project goals are met.
• Understanding of overall health of all projects for this role’s aligned team.
• Partnering with Peer Team Managers to collaborate on Professional Services team and project initiatives.
• Understanding, adding, and/or improving tools or processes needed to drive the team’s efficiency and effectiveness with configuration, training, testing, etc.
• Applying business operations tools to team (trending hours, capacity planning, etc.) as they are developed.
• Being the Primary Point of Contact for a subset of client engagements.
• Providing project overflow coverage to support aligned team.
• Serving as an escalation point for aligned team when working through client commitments, escalations, or additional support needed.
• Collaborating with cross-functional teams, such as sales representatives, software engineers, learning and development specialists, and product developers, to ensure excellence within the implementation process.
• Risk Management: Identifying and mitigating risks associated with software implementation projects, developing contingency plans, monitoring potential issues, and resolving conflicts that may arise during the implementation process.
• Overseeing the training, testing, and quality assurance activities to ensure that the implemented software meets the defined requirements and adheres to quality standards.
• Promoting a culture of continuous improvement by implementing lessons learned from previous software implementations.

Qualifications

• Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Computer Science) or equivalent work experience.
• Experience successfully managing complex projects/teams as a leader, project manager, implementation consultant, or equivalent.
• Experience with billing/claims/revenue cycle management, within the therapy space.
• Proven leadership skills with experience in managing and developing a team.
• Excellent communication, negotiation, and stakeholder management skills.
• Demonstrated ability to align projects with strategic goals and business objectives.
• Sound understanding of financial management and budgeting principles.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software and collaboration tools.

Requirements

• Possession of strong leadership skills to inspire and motivate.
• Ability to set clear direction and provide guidance for excellence in implementation.
• Excellent written and oral communications skills.
• Excellent strategic and organizational skills with a customer service focus.
• Personal track record of being thorough, courteous, and responsive in customer service.
• Striving for continuous improvement and excellence personally and within your team.

Benefits

• Remote First
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave