[Hiring] Manager, Practice Support @Clover Health

Role Description

The Manager, Practice Support leads and develops a team responsible for the operational backbone of Clover’s In Home Care delivery. This leader oversees new patient enrollment, appointment scheduling, and administrative coordination functions to ensure seamless access, outstanding member experiences, and efficient clinical team support. The Manager, Practice Support is a compassionate, process-oriented leader who thrives in fast-paced, mission-driven environments and is motivated by improving healthcare operations for seniors and vulnerable populations.

As a Manager, Practice Support, you will:

• Own the day-to-day operations of patient enrollment, scheduling, and administrative coordination to ensure efficiency and high-quality member and provider experiences.
• Support cross-functional collaboration between clinical, operational, and technology teams to improve workflows and streamline communication.
• Lead a team of enrollment specialists, schedulers, and administrative coordinators, including hiring, training, performance management, and career development.
• Implement operational best practices and process improvements that enhance access to care, drive performance metrics, and improve member satisfaction.
• Monitor key performance indicators (KPIs) for scheduling accuracy, response times, enrollment conversion, and patient satisfaction, using data insights to guide improvements.
• Collaborate closely with clinical leadership, care coordination, and technology teams to ensure alignment between practice operations and patient care delivery.
• Foster a culture of accountability, empathy, and continuous improvement across all practice support functions.

Qualifications

• 5+ years of experience in healthcare operations, preferably in primary care, home-based care, or value-based care settings.
• 2+ years of leadership experience managing multi-functional administrative or operational teams.
• Strong analytical and process improvement skills, with experience using data to drive operational decisions.
• Empathetic leader who can motivate teams through change, ambiguity, and growth.
• Thrive in a rapidly evolving organization and healthcare landscape.
• Superior operational excellence: Ability to design, measure, and improve workflows to achieve operational goals efficiently.
• Proven success in managing and developing distributed teams with empathy and accountability.
• Patient/member-centered mindset and a commitment to enhancing access, experience, and outcomes for patients and their families.

Benefits

• Financial Well-Being : Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being : Comprehensive medical, dental, and vision coverage.
• Mental Well-Being : Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development : Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Remote-first culture, enabling collaboration with global teams.
• Paid parental leave for all new parents.
• And much more!