[Hiring] Manager, Patient Recruitment and Engagement @Thermo Fisher Scientific

Role Description

PPD is revolutionizing patient recruitment. As the clinical research business of Thermo Fisher Scientific, PPD has launched Patient First, a group dedicated to enhancing the patient experience from the first click to the final visit. Using human-centered, digitally enabled solutions, Patient First optimizes patient recruitment and engagement, site operations, and quality data collection.

PPD is seeking a Manager, Patient Recruitment and Engagement to join our global Patient Recruitment team. The team is made up of functional leads dedicated to recruitment on global clinical studies, owning the entire process and overseeing implementation and effectiveness of the global recruitment strategy.

This is a home-based position for candidates in the US with global recruitment strategy and trial management experience. The successful candidate will have functional Lead experience on patient recruitment trials, as well as people management skills gained through leading teams.

Qualifications

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• Previous patient recruitment management experience, including creation and management of global trial strategies (comparable to 8+ years)
• In some cases, an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Requirements

• Provides oversight, coaching and mentoring of less experienced project team members to support their professional development.
• Manages staff, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
• Approves courses of action on salary administration, hiring, corrective action, and terminations.
• Reviews and approves time records, expense reports, requests for leave, and overtime.
• Support the Patient First Digital Strategists at internal, client and bid defense meetings.
• Bridge the activities of the strategy and the operational teams to support strategy retention and optimize the strategy execution plan.
• Integrate PR proposal content in the PR strategy operational plan while defining realistic success targets.
• Acts as a Functional Lead for global recruitment and retention strategies and associated initiatives.
• Integrate with larger PPD study team throughout start-up and enrollment period.
• Work with local teams to understand patient pathways on a country level.
• Works to identify potential risks, develops contingency plans and escalates issues as appropriate.
• Acts as Subject Matter Authority for patient recruitment and retention topics in all client communications.
• Tracks metrics and builds progress reports on enrollment targets.
• Develops and owns the study recruitment and retention plan, implements patient recruitment and retention strategies globally.
• Identifies potential barriers to recruitment and retention and develops risk mitigation plans.
• Works closely with the Central Recruitment campaign team to identify strategic solutions for specific patient populations.
• Provides support for proposals and bid defenses around recruitment lead activities.
• Coordinates the quality and performance of third-party providers and addresses issues.
• Works with PPD Finance contact to manage financial matters, ensures invoices are accurate and timely.
• Coordinates communication between providers, clients, and the internal study team.
• Collaborates with the Patient Population Science team to ensure that the Diversity Plan is reflected within the greater Study Recruitment and Retention Plan.
• Ensures all client diversity requirements are considered during strategy design and monitored throughout enrollment.
• Monitors patient diversity metrics throughout the study and reports progress to clients.
• Gathers feedback from study teams and clients to review vendor performance and provides feedback to the Vendor Relationship Lead.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Compensation and Benefits

The salary range estimated for this position based in North Carolina is $98,000.00–$164,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.