[Hiring] Manager of Software Services & Support @Harris Computer

Role Description

Harris Novum, a division of Harris, is seeking a Manager of Software Services & Support who will lead the Software Professional Services and Support team in a dynamic healthcare software business.

This robust management role involves:

• Overseeing billable services delivery
• Leading customer support analysts
• Serving as the primary liaison between clients and internal development teams

The ideal candidate brings:

• Deep expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting
• Proven leadership abilities in a customer-facing technical services environment

You will collaborate closely with our R&D Director to ensure client requests are met by developers while maintaining exceptional service delivery standards. This position requires someone who can balance strategic client relationship management with hands-on operational execution, including:

• Project oversight
• Stakeholder communication
• Related administrative tasks

This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately 15%, including:

• Occasional customer site visits across the US
• Meetings in the Atlanta, Georgia, office (1-2 trips per quarter on average)

Salary Range: 90K to 100K

Qualifications

• Demonstrable experience in Hospital Revenue Cycle Management OR Hospital Patient Accounting
• Proven leadership experience managing employees
• Strong project management capabilities
• Excellent communication skills
• Proficiency with Microsoft Dynamics or similar enterprise resource planning systems
• Bachelor's degree in Business Administration, Healthcare Administration, Information Technology, or related field, or equivalent combination of education and work experience
• Minimum 5-7 years of progressive experience in healthcare software, consulting services, or technical account management roles

Requirements

• Experience with Healthcare IT systems including Electronic Health Records (EHR), Practice Management Systems, or Hospital Information Systems
• Demonstrated expertise in Customer Relationship Management (CRM) platforms
• Hands-on knowledge of Medical Billing Software systems
• Project Management certifications such as PMP, CAPM, or Agile/Scrum credentials
• Previous experience working in small business or startup environments
• Familiarity with healthcare compliance frameworks including HIPAA regulations
• Experience with billable services models and metrics-driven service delivery optimization

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Company Description

Harris Novum is a healthcare technology company focused on helping hospitals, health systems, and physician organizations strengthen financial performance and improve patient care through intelligent software solutions.

As part of the global Harris Computer / Constellation Software family, Novum combines the scale and stability of a leading software organization with the agility and focus of a specialized healthcare business unit. At Harris Novum, the Affinity platform is at the core of how we help hospitals and health systems optimize financial performance and streamline complex healthcare operations.

Affinity RCM is a comprehensive Revenue Cycle Management (RCM) solution designed to manage the full lifecycle of patient revenue - from initial registration through billing, reimbursement, and financial reporting.