[Hiring] Manager, Observability Architects @Grafana Labs

Role Description

This is more than just a management role—it’s your chance to shape a brand-new function at the forefront of the observability space. As the Manager of Observability Architects , you’ll be a founding leader of a technically elite team redefining what it means to deliver customer success in our industry. You’ll build and lead a powerhouse team of in-house solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform. This is your opportunity to make a global impact, influence product direction, and build a practice that sets a new industry standard.

What You'll Be Doing

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences.
• With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks.
• Get the best out of your team with a servant-based leadership approach.
• Be responsible for retention and expansion.
• Direct the bulk of your day-to-day work based on guidance and goals from leadership.
• Partner with the US Sales leadership on customer programs, marketing initiatives, and community/company events.
• Executive sponsorship of key accounts in the region.
• Understand and contribute to your key customers’ strategies for adoption of Grafana technologies.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering.
• Own and report on the quarter over quarter cadence of your team.
• Educate and enable viewers, editors, and architects on leveraging the Grafana stack.
• Assist with building/modifying critical SLA dashboards within the production environment.
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products.
• Work with the team to enhance documentation, write blog posts, record videos, and create other public and internal enablement material.

Qualifications

• Located in a PST Timezone.
• 3+ years leading a team, 5+ years in the high tech industry.
• Direct experience mentoring, developing people, and managing performance over time.
• Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus.
• Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products.
• Direct experience selling monitoring/data/visualization products.
• Creative in solving Customer Adoption Challenges.
• Proactively assist customers with technical issues that may arise.
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• Extensive Grafana deployment design expertise.
• First class written and oral communication skills.
• Love solving technical challenges and thrive on bringing creative solutions to customers.

Benefits

• 100% Remote, Global Culture.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding – Thrive from day 1 with your fellow new ‘Grafanistas’.
• Balance is Key – Global annual leave policy of 30 days per annum.

Equal Opportunity Employer

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.