[Hiring] Manager, Lease Administration @Cresa

Role Description

The Manager, Lease Administration takes responsibility for all aspects of service delivery for a client or group of clients, ensures the accuracy of the database information, timeliness of reporting to the client, the efficient management of day-to-day operations between the Company and the client, and direct and control the normal, daily operations for the client account, among other tasks.

• Understand client requirements by reading and updating the client contract file, prepare for and follow up on client meetings, and propose solutions to create client satisfaction.
• Ensure Client deliverables are met including:
  • High data quality
  • Data is processed in a timely fashion
  • Doc log is current with no or minimal delinquent work
• Help train/supervise account personnel resources in coordination with Senior Management.
• Establish and maintain documented client procedures and protocol at onboarding and quarterly, as needed.
• Establish and maintain formal client satisfaction measurements based on Service Level Agreements.
• Review and deliver internal/external report and deliverables, as documented in procedures with analysis/footnotes; escalate new service requests; prepare monthly billing logs.
• Participate in production work as required and/or in place of PC/LA personnel, as necessary.
• Update Internal Systems (network, Sharepoint, doclog, etc.) monthly or as change dictates.
• Use CLA tools: Weekly plan, project list, client check in, monthly call with follow up, etc.

Qualifications

• Excellent communication skills. Capable of discussing issues that are more strategic and defend a position both verbally and in writing, and act as a resource in meetings.
• Intermediate math skills including ability to calculate CPI increases, percentage change, etc. Some interpretive understanding.
• Intermediate computer and database maintenance capabilities.
• Ability to create necessary spreadsheets and documents with analysis in software (i.e. Excel).
• Can arrange and participate in meetings as required. Proficiency with presentation software and business case preparation required. Complete resource to set the agenda, prepare the presentation, drive a consensus and assign follow up duties.

Requirements

• Bachelor’s degree from a four-year college or university, or one to two years related experience and/or training; or equivalent combination of education and experience.
• Proficient with Windows software.
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, etc.).

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.