[Hiring] Manager, IAM Quality & Operations @Hitachi

Role Description

As the Manager, IAM Quality & Operations , you will lead a global team responsible for the quality, reliability, and day-to-day operational health of our critical Identity and Access Management platforms and capabilities. This is much more than a traditional operations role. Your team will ensure IAM works as intended every day.

• Establish operational discipline to maintain dependable identity platforms.
• Validate that new and existing capabilities function as designed.
• Operate key cybersecurity controls and identify weaknesses before they become incidents.
• Continuously improve how IAM services are delivered.
• Work across IAM architecture, engineering, development, governance, Cybersecurity, and IT.
• Bring an operational perspective into solution design.

This is a leadership role for someone who enjoys building high-performing teams, solving complex operational problems, and raising the standard for critical cybersecurity services globally.

• Lead a global IAM Quality & Operations team responsible for health, availability, supportability, and operational effectiveness of critical IAM platforms and services.
• Establish clear standards, ownership, metrics, procedures, and operating rhythms for IAM services management.
• Ensure production IAM platforms, integrations, processes, scheduled activities, and automations are monitored and maintained.
• Build a strong IAM quality practice, including functional validation, regression testing, operational acceptance, control testing, and production-readiness validation.
• Own the execution and evidence of designated IAM cybersecurity and functional controls.
• Lead incident, problem, and operational issue management for IAM services.
• Partner with IAM engineering, development, and architecture teams for successful solution transitions into production.
• Use automation, telemetry, dashboards, and data to identify emerging issues and improve service reliability.
• Drive continuous improvement across IAM operations.
• Develop team members and create a culture of quality, ownership, collaboration, and continuous improvement.

Qualifications

• Significant experience leading cybersecurity, Identity and Access Management, technology operations, platform operations, quality engineering, or other complex enterprise technology teams.
• Strong understanding of IAM concepts including authentication, authorization, SSO, MFA, identity lifecycle management, access governance, privileged access, roles, permissions, and entitlement management.
• Experience operating enterprise IAM technologies such as Okta, Auth0, Active Directory, Microsoft Entra ID, identity governance, privileged access management, directories, and related identity services.
• Demonstrated experience building reliable operational practices for business-critical technology platforms.
• Experience developing or operating cybersecurity controls.
• Strong understanding of software and platform quality practices.
• Strong leadership experience with the ability to manage, develop, and motivate team members across countries, cultures, and time zones.
• An automation-first mindset with a demonstrated ability to identify opportunities to reduce manual work.
• Excellent analytical, problem-solving, and communication skills.

Benefits

• Industry-leading benefits, support, and services for holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).
• A sense of belonging and autonomy in your work environment.