[Hiring] Manager, Gift Operations @Teach For America

Role Description

As Manager, Gift Operations, you support Teach For America’s donor gift operations, playing a pivotal role in ensuring that we reach our national and org-wide fundraising goals. You process and acknowledge donations, ensuring the work you do maintains the highest level of data integrity within our Salesforce system (TFACT). You also ensure our users receive the best possible customer service and support through our help desk. In this role you are expected to inspire diverse groups, develop strong systems for communication and coordination, and have an optimistic, flexible approach to problem solving.

Qualifications

• Bachelor’s degree required
• 3+ years prior relevant experience working in operations
• Excellent verbal and written communication skills
• Exceptional client-service orientation
• Ability to build strong partnerships with client and partner teams
• Proven ability to thrive in a deadline driven environment
• Strong collaborative spirit that is apt in working with others while driving projects independently
• Ability to effectively and consistently organize, prioritize, track, and manage workflow, goals, and resources
• Exquisite attention to detail and organizational skills
• Skilled in using logic and data to make decisions while performing tasks
• Experience with Microsoft Excel, Microsoft Word and/or Google Sheets and Google Docs

Requirements

• Process gifts made to Teach For America (70%)
• Process wire, check, third party, or credit card donations, ensuring accurate and timely information is entered into our CRM system (TFACT, TFA’s customized instance of Salesforce)
• Manage a portfolio of fundraising teams, communicating with fundraisers frequently about gift monitoring, gift documentation, revenue data quality, and tax acknowledgements
• Provide flexible gift processing capacity outside of your assigned portfolio as needed
• Ad hoc Tax acknowledge gifts when complex and/or event-related (10%)
• Ensure accurate and thoughtful tax receipts are sent after receipt of gift with appropriate language and high data quality
• Respond to fundraiser or donor inquiries about specific tax receipts
• Support with updates to our online giving platform, i.e. Classy
• Provide revenue data quality, help desk, and operations support (10%)
• Support fundraising teams in executing strong donation experiences at events
• Work with your portfolio of fundraising teams on their revenue data quality
• Contribute to a culture of strong revenue data quality practices across the broader Development team
• Participate in Annual Gift Report/Review process
• Provide additional operations support to FundOps team as needed
• Support answering donor inquiries made via donations@ and/or online donors managing their donations and user profiles with Classy who need assistance
• Communicate with your fundraising teams about GiftOps updates, policies, and data quality items
• Participate in any enterprise-wide GiftOps related trainings as needed
• Team Membership (10%)
• Participate in regular team meetings both of the Fundraising Operations team the larger Development Team, and the Revenue Accounting team.
• Participate in group discussions and ongoing reflection about team culture, core values, and the Commitment to Diversity, Equity, and Inclusiveness
• Demonstrate the core values and commitment to diversity, equity, and inclusiveness.
• Engage in Elevate to drive performance and learning
• Participate in org-wide, D-Team, or FundOps special projects as aligned with interest and capacity
• Participate in Corps Member interviews in partnership with the Admissions Team

Benefits

• The applicable hourly range for each U.S.-based role is based on where the employee works and is aligned to one of 3 tiers according to a cost of labor index in that geographic area.
• Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
• New hires are typically brought into the organization at a rate between the range minimum and the range midpoint depending on qualifications, internal equity, and the budgeted amount for the role.
• The expected hourly ranges for this role are set forth below:
• Tier A hourly: $26.77 - $35.14
• Tier B hourly: $29.23 - $38.31
• Tier C hourly: $31.58 - $41.49