[Hiring] Manager - Facilities Help Desk @JLL

Role Description

This role involves standing at the forefront of team delivery. As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

• Lead the team to consistently uphold and deliver established service quality benchmarks
• Serve as the primary operational liaison for all employee inquiries and concerns
• Cultivate an organizational culture grounded in ethical practices, excellence, and collaborative teamwork
• Deliver comprehensive performance analytics and report on team metrics and outcomes
• Facilitate routine performance discussions and mentoring sessions with direct reports while organizing regular operational team meetings
• Oversee onboarding programs for new employees and continuously update policy and procedural documentation
• Collaborate with fellow leaders and promote cross-functional teamwork among leadership peers
• Foster strong partnerships and working relationships across all stakeholder groups
• Identify opportunities for process enhancement and spearhead operational excellence initiatives
• Focus on talent retention strategies while maintaining attrition rates within organizational targets

Qualifications

• Excellent verbal and written English communication skills
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Good reporting, analytics, and presentation skills
• Willing to work on shifting/rotating schedules
• Experience in supporting Global Region services is an advantage
• Bachelor’s degree preferred
• Have completed Leadership Readiness Program (LRP) - For internal applicants, except for lateral application with the same band level – P2
• Operations leadership or support experience is a must

Requirements

• Focus on talent retention strategies while maintaining attrition rates within organizational targets

Benefits

• We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being
• Our underlying benefits philosophy is to be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security