[Hiring] Manager, Enterprise Technical Leads @Datavant

Role Description

We are looking for a Manager to lead a team of customer-facing Enterprise Technical Leads while also directly owning a subset of our most complex enterprise engagements. This is a player-coach role, combining people leadership with hands-on technical ownership.

You will be responsible for developing a high-performing team of Enterprise Technical Leads, while operating as a senior technical leader on high-priority customer work. This role is critical to scaling both our people and our delivery capability. As a player-coach, you directly influence outcomes at two levels: the success of your customers and the growth of your team. If you thrive in environments where you can both lead and build, and enjoy switching between strategy and execution, this role offers the opportunity to have outsized impact.

• Lead and develop a high-performing team
• Manage, coach, and develop a team of Enterprise Technical Leads, elevating their ability to solve complex problems and operate independently
• Provide clear performance feedback and career guidance aligned with Technical Solutions expectations
• Foster a culture of ownership, accountability, and continuous improvement
• Actively mentor team members by modeling strong technical judgment, customer management, and execution
• Own high-impact enterprise engagements (player-coach)
• Directly lead a subset of complex, high-stakes enterprise customers and implementations
• Architect and execute scalable technical solutions and integrations, often spanning multiple systems and stakeholders
• Serve as the technical escalation point for both your own accounts and your team’s portfolio
• Balance hands-on delivery with team leadership, prioritizing where your direct involvement drives the most impact
• Drive cross-functional alignment
• Partner closely with Strategic Engagement, Product, Engineering, GTM, Science, and Privacy to unblock delivery and align priorities
• Help your team navigate complexity by providing structure, prioritization, and clear decision frameworks
• Represent Technical Solutions in cross-functional discussions, advocating for both customer needs and scalable solutions
• Scale systems, not just solutions
• Identify patterns across both your own work and your team’s work to drive process improvements and repeatable frameworks
• Balance bespoke solutions with standardization and scalability
• Contribute to improving internal systems, documentation, and tooling to increase overall team efficiency
• Drive end-to-end technical delivery for large, high-impact enterprise customers, often spanning multiple systems, stakeholders, and product areas

Qualifications

• 5–8+ years in a customer-facing technical role (e.g., solutions engineering, implementations, technical program management, or similar)
• Proven track record leading complex enterprise implementations or integrations
• Ability to operate at both team leadership and hands-on technical contributor levels simultaneously
• 1-3+ years of experience managing or mentoring technical, customer-facing teams
• Demonstrated ability to develop high-performing individuals and raise the bar for team performance
• Comfortable balancing coaching, accountability, and support across a range of experience levels
• Strong ability to manage competing priorities across personal accounts and team responsibilities
• Comfortable navigating ambiguity, escalations, and high-stakes customer situations
• Sound judgment in deciding when to go deep vs. delegate
• Experience driving alignment across Product, Engineering, Strategic Engagement, and GTM teams
• Strong communicator who can translate technical complexity into clear decisions and actions
• Ability to influence without authority and drive outcomes across diverse stakeholders
• Proven ability to manage enterprise relationships and escalations with credibility and confidence
• Deep commitment to delivering exceptional customer outcomes
• Strong ownership mindset with consistent follow-through

Benefits

• Estimated total cash compensation range for this role is: $125,000 — $147,000 USD
• Commitment to building a diverse team
• Equal Employment Opportunity employer