[Hiring] Manager, Emerging TA Capabilities & Pilots @ServiceNow

Role Description

This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack.

What You'll Do

• Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
• Drive pilot program management from kickoff to results, tracking success, organizing workstreams, and following up on cross-functional teams’ reviews so nothing falls through the cracks.
• Coordinate RFIs for new technology, timelines, inputs, and documentation, as we evaluate what's next in candidate evaluation and beyond.
• Shape the innovation narrative, telling the story of the work in a way that builds momentum and confidence with leadership. You will own all TA Innovation updates to the broader TA&M organization.
• Serve as the cybersecurity point person for all administrative and fraud management needs.

Qualifications

• Experience in TA technology, program management, or innovation-adjacent roles within SaaS or a similarly fast-moving environment.
• A knack for organizing complexity, multiple pilots, stakeholders, and timelines, into something clear and easy to act on.
• You are intrinsically motivated and comfortable operating with autonomy in a role that flexes across execution, coordination, and reporting.
• Strong written and verbal communication skills; you can turn technical or in-progress work into a narrative that lands with leadership.
• A collaborative mindset. You'll work day to day with our Director of TA Innovation, and cross-functionally with our AI CoE, Cybersecurity, Product, Technology teams and more.

Location

Open to remote or flex

Additional Information

• Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
• Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.