[Hiring] Senior Travel Agent @BCD

Role Description

As a Senior Travel Agent - Publicity Entertainment, you'll be working for Netflix, the world's leading streaming service. Your role will involve:

• Handling incoming travel requests via multiple channels (phone, emails) for Netflix Entertainment.
• Providing creative solutions to meet publicists' requirements while being aware of their budgets.
• Understanding the needs of publicists and travelers, guiding them to the best solutions.
• Managing amendments, cancellations, and schedule changes, including recalculating domestic and international airfares.
• Arranging accommodation, meet & greets, chauffeured cars, lounges, and other VIP services.
• Delivering great customer service, showing enthusiasm for working with clients.
• Updating travel manifests and travel logs.
• Ensuring accuracy in itineraries, back-office invoicing, and billing.
• Keeping up to date with the changing nature of travel resulting from the pandemic.
• Providing visa and country entry restriction guidance.
• Collaborating with colleagues in different regions for a successful global operation.

Qualifications

• Previous entertainment travel experience or VIP travel is essential.
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise.
• Good worldwide geography and keen attention to detail.
• Proven ability to handle multiple priorities simultaneously and adapt to change.
• Ability to work flexible hours, including occasional bank holiday working.
• Ability to work independently, exercising discretion and judgment.
• Proven excellent customer service provision and problem resolution skills.
• Ability to work under pressure.
• Adaptable to aspects of the client culture.
• Experience with handling small or large groups would be beneficial.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days to rest and recharge.
• A compensation package that includes mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.
• Work From Anywhere opportunity for 60 days per year.

Company Description

BCD Travel is the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. We have been trusted with travel for leading artists, sporting teams, labels, media, and production companies for over 40 years.