[Hiring] Manager / Director, M&A Integration @Sitreps

Role Description

This role exists to standardize the integration process for tuck-in acquisitions. You will lead multiple integrations end to end and create a repeatable playbook that allows for the absorption of $2M–$10M contractors efficiently.

Responsibilities

• Run integrations directly.
• Own post-LOI through Day 100 for each tuck-in, coordinating with the acquiring brand's GM, corporate finance, HR, IT, and marketing.
• Build each integration plan: Day 1 readiness, 30/60/100-day milestones, decision log, risk register.
• Serve as primary point of contact for the seller and their leadership through close and transition.
• Design the offer, communication, and onboarding sequence for acquired technicians, installers, and CSRs.
• Partner with HR on offer letters, benefits transition, pay plan mapping, and licensing continuity.
• Manage seller and key-employee transition agreements, earnout mechanics, and customer relationship handoff.
• Lead migration onto the platform stack: field service management, ERP, payroll/HRIS, phones and call tracking, dispatch.
• Convert customer lists, open jobs, warranties, service agreements, AR/AP, and price books without service interruption.
• Coordinate licenses and permits, insurance and bonding, DOT and fleet registration, vendor accounts, leases, and utility transfers.
• Sequence the rebrand with marketing: fleet wraps, uniforms, signage, number porting and call routing, Google Business Profile and review transfer, site redirects.
• Build the playbook: document a version-controlled playbook with master checklist by function, RACI, standard timeline, communication templates, diligence request lists, and a Day 1 kit.
• Build the integration dashboard and scorecard; run a structured retrospective after every deal.
• Train brand GMs and future integration managers to execute with decreasing central support.
• Contribute operational diligence: technician roster quality and comp benchmarking, call volume and lead sources, membership base health, fleet condition, callback and warranty exposure.
• Feed integration cost and timing assumptions back into the deal model.

Qualifications

• 5+ years across M&A integration, PMO, operations leadership, or consulting, including at least two integrations you personally ran end to end.
• Direct experience in home services, skilled trades, or another multi-site, technician-driven business.
• Demonstrated ability to write process documentation people actually use.
• Comfort with founders and family owners: high empathy, high candor, able to deliver hard news without damaging the relationship.
• Strong project management discipline; willingness to travel on short notice.

Requirements

• ServiceTitan implementation or migration experience.
• PE-backed roll-up or platform company background.
• Finance literacy to read a QoE, understand working capital adjustments, and track synergy capture.
• Field or trade experience of any kind.

Benefits

• $250,000 base + bonus tied to integration outcomes + equity participation.
• Remote work with 40–60% travel.
• Full-time, exempt position.