[Hiring] Manager, Delivery Solutions Architects @Databricks

Role Description

Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our Public Sector customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires resource orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem.

As a DSA Manager, you will:

• Shape and monitor the post-sales execution strategy for the customers in your region.
• Collaborate closely with sales, pre-sales, and professional services teams as well as partners.
• Be responsible for the DSA Public Sector team and report to the Sr. Manager, DSA in the region.
• Make investment decisions in collaboration with the sales and pre-sales managers for your region.
• Help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers.
• Serve as a technical sponsor and thought leader to a select number of customers.
• Hire and coach your team (of Delivery Solution Architects) to prioritize and work with different customer stakeholders up to C-level executives.
• Drive usage growth by getting use cases into production faster.
• Contribute to the creation of assets to build the Delivery Solution Architecture practice and improve effectiveness and consistency in working with customers.

The Impact you will have:

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth, and hiring).
• Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode.
• Keep your team of DSA’s ahead of the technical curve.
• Ensure that your team is continuously learning and staying in line with the other field functions while consistently exceeding their certification goals.
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance.
• Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology.
• Build relationships and partner with Sales, pre-sales, and professional services teams to accelerate the growth of customers.
• Work with cross-functional teams to reduce customer risk and help your team with escalations and address any issues or blockers.
• Lead team activities to monitor customer progress and forecast growth.
• Provide input to grow and improve internal processes, drive operational rigor, and lead programs that drive impact across the organization.
• Maintain a robust hiring pipeline at all times.

Qualifications

• U.S. Citizenship (required due to Public Sector client support).
• 7+ years of successful experience in a customer-facing role.
• Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI, or Data Science.
• Experience building and leading technical post-sales teams - hiring, on-boarding, and enabling post-sales professionals.
• Trusted advisor to technical executives that guide strategic data project delivery decisions.
• Lead a team through best practices for architecture discussions, use case Go-Lives, creating project and execution plans, and customer growth strategy.
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners.
• Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role.
• Conversant with business issues our customers face today and likely big data use cases in different industries.
• Travel up to 30% around the D.C. Metro area.

Benefits

• Comprehensive benefits and perks that meet the needs of all employees.
• Eligibility for annual performance bonus, equity, and other benefits.