[Hiring] Manager, Deal Desk Management @Net Health

Role Description

The Manager, Deal Desk holds end-to-end accountability for the Deal Desk function across all four operational areas (Quote Building, Legal, Client Action, and Cancellations), driving operational excellence, team performance, cross-functional partnership, and revenue impact within the quote-to-cash lifecycle. This role partners with Sales, Finance, Legal, Customer Success, Enterprise Business Systems, and executive leadership to ensure Deal Desk delivers consistent SLA performance, operational governance, and meaningful contribution to the company's broader business objectives. The Manager owns Deal Desk's strategic direction, team structure, performance framework, hiring decisions, and operational health, while developing the team's capability across functional areas and management tracks.

Responsibilities and Duties

• Hold end-to-end accountability for Deal Desk performance across all functional areas, including SLA adherence, quality standards, throughput, and operational health metrics; own corrective action when performance falls short of established expectations.
• Oversee all people management responsibilities across the team, including direct management of team, hiring decisions, performance management, compensation discussions, career development, promotion criteria, and capacity planning; provide the team with the structure, resources, and development support needed to deliver.
• Maintain Deal Desk's KPI framework, performance reporting, and operational reviews to leadership, translating operational data into actionable insights and strategic recommendations.
• Set Deal Desk's strategic direction, including team structure decisions and operational policy, ensuring alignment with organizational priorities.
• Champion cross-functional partnership at strategic and executive levels, representing Deal Desk in Center of Excellence forums, executive reviews, and major initiatives across Sales, Finance, Legal, Customer Success, Enterprise Business Systems, Product, and Client Experience.
• Steward the Enterprise Business Systems strategic partnership for Deal Desk, including system roadmap input, enhancement prioritization, integration strategy across the quote-to-cash lifecycle, and accountability for system change management impact on operations.
• Direct Deal Desk's contribution to organizational initiatives requiring deep operational expertise, including acquisitions, business unit changes, system migrations, revenue model evolution, and go-to-market operational planning for new product offerings.
• Advance process, system, and data improvement initiatives across all functional areas, including transformational improvements that strengthen operational health, scalability, and effectiveness.
• Maintain Deal Desk's documentation, policy direction, and decision frameworks, ensuring consistency, business continuity, and alignment with broader organizational priorities.
• Partner with Center of Excellence leadership on strategic decisions, organizational evolution, and Deal Desk's role within the company's go-to-market operations.

Qualifications

• Bachelor's degree in Business, Finance, Operations, or related field preferred.
• 6+ years of professional experience in Deal Desk, Revenue Operations, Sales Operations, Order Management, Contract Administration, or directly comparable functions, with 1+ years of supervisory experience.
• Demonstrated proficiency across multiple Deal Desk functional areas with sufficient depth to make informed decisions across the full quote-to-cash lifecycle, leveraging team for functional expertise.
• Strong management judgment and operational vision, including ability to translate organizational strategy into Deal Desk direction, make management-level decisions across complex scenarios, and balance competing priorities across functional areas, team development, and organizational partnership.
• Demonstrated capability for direct people management, including performance management, career development, hiring decisions, and team coordination across multiple functional areas and seniority levels.
• Excellent communication skills with proven ability to align team internally, advise senior stakeholders across the organization, and represent Deal Desk perspective in executive forums and cross-functional partnerships.
• Strong analytical and data interpretation capabilities, including ability to translate operational realities into reporting, business cases, and strategic recommendations for executive stakeholders.
• Demonstrated capability to advance process, system, and data improvement initiatives, with readiness to lead transformational improvements across multiple functional areas.
• Excellent time management and prioritization capabilities while balancing operational accountability, strategic initiatives, team leadership, and cross-functional partnership.
• Healthcare SaaS industry experience strongly preferred; multi-product/multi-business unit complexity exposure required for effectiveness.

Requirements

• Salesforce CPQ or equivalent CRM (advanced proficiency; Salesforce Administrator certification or equivalent preferred).
• NetSuite or equivalent ERP (working to advanced proficiency).
• Microsoft 365 applications, including advanced Excel functionality.
• Conga CLM/Sign or equivalent contract lifecycle management tools (working proficiency).
• Familiarity with reporting and analytics tools (e.g., Streamlit, Tableau, Snowflake) for operational data analysis and strategic reporting.

Benefits

• #WorkFromAnywhere
• #UnlimitedPTO
• #ComprehensiveBenefitsPackage
• #EmployeeResourceGroups
• #CasualDressCode
• #PrioritizedEmployeeWellness
• #DiversityAndInclusion
• #AVoice
• #NewHireSupport
• #CareerDevelopment
• #EducationalAssistance
• #EmployeeReferralBonus
• #ProgressiveParentalLeave

Salary Range

$96,000.00 - $120,000.00 USD

Candidate Integrity & Monitoring Notice

We maintain a zero-tolerance policy for using AI tools, deepfakes, or impersonation to misrepresent a candidate's identity, skills, or qualifications during hiring. We use screening and identity verification methods to detect this and reserve the right to disqualify and report violations. Company-issued equipment, systems, and network activity are monitored for security and compliance purposes; details are provided during interviews and in our employee policies.