[Hiring] Manager, Correspondence @Ventra Health

Role Description

The Manager, Correspondence and Collections is responsible for the daily operations of both teams and the Mailroom.

• Manages the Correspondence, Collection, and Mailroom Team including oversight of daily operations.
• Orients new employees and trains staff according to processes for optimal performance.
• Counsels staff and disciplines employees in accordance with company policy and procedures.
• Plans, monitors, appraises, and reviews staff job contributions to ensure productivity and performance.
• Implements cross-functional training and succession planning as allowable.
• Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities.
• Evaluates, designs, and implements improvement initiatives to deliver increased productivity and process efficiency.
• Implements, monitors, and analyzes report data to effectively manage operation and throughput for the correspondence and collection department performance.
• Ensures appropriate staffing coverage, scheduling changes, and overall workforce management.
• Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements.
• Performs special projects and other duties as assigned.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in Business or equivalent or at least two (2) years of supervisory/management experience.
• One (1) year of healthcare customer service experience preferred.

Requirements

• Working knowledge of scheduling/workforce management software.
• Knowledge of customer service best practices, processes, and procedures.
• Knowledge of medical billing department processes and procedures.
• Strong customer service skills.
• Strong supervisory/management skills.
• Strong word processing, spreadsheet, and database software skills.
• Strong mathematical skills in addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals.
• Strong management level oral, written, and interpersonal communication skills.
• Strong analytical skills.
• Strong problem-solving skills.
• Strong time management skills.
• Strong continuous process improvement skills.
• Strong detail orientation skills.
• Strong organizational skills.
• Ability to foster an environment of customer satisfaction and demonstrated outcomes.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.

Benefits

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
• This position is also eligible for a discretionary incentive bonus in accordance with company policies.