[Hiring] Manager Continuous Improvement and Quality @Noridian Healthcare Solutions, LLC

Role Description

The Manager of Quality Management and Improvement leads the implementation of Noridian Healthcare Solutions’ enterprise quality strategy, Quality Management System, business process improvement portfolio, and operational excellence priorities. This role transforms quality from a reporting-focused function into an enterprise capability that identifies risks, analyzes performance trends, prioritizes opportunities, redesigns processes, and delivers measurable improvements across the organization. The Manager leads the Quality Management, Improvement and Innovation team and partners with operational, compliance, technology, data, and senior leaders to improve enterprise performance.

• Leads and executes Noridian’s enterprise quality strategy, including governance, operating model, quality framework, priorities, performance measures, and continuous improvement capabilities.
• Manages and continuously enhances Noridian’s Quality Management System (QMS) by establishing enterprise standards and quality methodologies.
• Directs the enterprise business process improvement and operational excellence portfolio, prioritizing initiatives based on risk and customer impact.
• Develops and leverages enterprise quality intelligence and performance analytics to identify trends and improvement opportunities.
• Leads process redesign and transformation efforts using Lean, Six Sigma, Agile, and other methodologies.
• Manages Noridian’s CMS innovation submission framework, including innovation intake and evaluation.
• Partners with senior leaders to identify and address quality issues and performance gaps.
• Champions a culture of quality, innovation, and operational excellence.
• Builds organizational capability in quality and continuous improvement through training and coaching.
• Leads, develops, and manages the Quality Management, Improvement and Innovation team.
• Influences and communicates effectively with leaders and stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Engineering, Quality Management, Operations Management, Industrial Engineering, Organizational Leadership, or related field.
• 7 years of progressive experience in quality management, operational excellence, continuous improvement, or related disciplines.
• 3 years of leadership experience managing staff or cross-functional initiatives.
• Demonstrated success implementing quality, process improvement, or transformation strategies.
• Strong understanding of quality management systems and performance management.
• Strong written and verbal communication skills.
• Ability to travel independently to all company sites.

Requirements

• Master's in Business Administration, Healthcare Administration, Engineering, Organizational Leadership, Quality Management, or related field (preferred).
• Lean Six Sigma Black Belt or comparable certification (preferred).
• Experience supporting Medicare, Medicaid, or healthcare payer operations (preferred).
• Experience managing innovation intake or submissions in a regulated environment (preferred).
• Experience building improvement communities of practice (preferred).

Benefits

• Health, Dental and Vision Insurance
• Voluntary Insurance Plans
• Health Savings and Flexible Spending Accounts
• 401k and Company Match
• Company-paid Life Insurance
• Education Assistance Program
• Paid Sick Leave
• Paid Holidays
• Increasing PTO Accrual Plan
• Medical/Parental/Disability Leave
• Workers Compensation
• Retiree Benefits
• Severance Package
• Employee Assistance Program
• Financial and Health Wellness Benefits
• Casual Dress
• Open Office Setting
• Online Learning System