[Hiring] Management Consultant @Spring Health

Role Description

EAP Management Consultation is a unique and exciting opportunity within Spring Health to provide high-quality consultations regarding workplace concerns to account human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager.

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 1:30pm-10pm ET, but you may sit out of any time zone.
• Coordinate critical incident response requests.
• Deliver virtual critical incident response requests.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

Qualifications

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required).
• SAP qualified preferred.
• CEAP certification preferred.
• Supervisory experience and/or experience working with management and human resource professionals preferred.
• Crisis management and SUD experience.
• Familiarity with basic terminology and concepts used in employee assistance/human services programs.
• EAP experience.
• Experience delivering and coordinating critical incident response required.
• Experience working with diverse populations (bilingual preferred).
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch.

Requirements

• The target base salary range for this position is $38.46 - $48.71 hourly.
• Part of a competitive total rewards package including stock options and benefits.
• Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
• Annual review of all employee pay and compensation programs to ensure competitive and fair pay.

Benefits

• Encouragement to apply even if not meeting every requirement.
• Commitment to fostering a workplace where everyone feels valued, empowered, and supported.