[Hiring] Management Assistant @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Management Assistant, located in the Business Operations Office, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Responsibilities

• Disseminates information to personnel concerning policies, plans, procedures, methods, and actions of an administrative nature.
• Provides informal training and clerical/administrative support within VCL on administrative requirements.
• Controls the maintenance and development of various administrative directives using knowledge of the established content and format requirements.
• Reviews proposed directives to ensure proper arrangement of material, consistency with existing directives, and proper distribution.
• Maintains calendar that supports recurring meetings as well as unscheduled activities.
• Reviews assigned emails and tracks deliverables and deadlines, directing to supervisor or other staff members only those contacts needing their attention or action.
• Schedules appointments committing the supervisor and appropriate staff to a definite time and place and provides reminders to ensure attendance.
• Works with VCL and Resources travel staff to make travel arrangements, prepare required travel orders and expense vouchers.
• Creates conference travel packages for senior level approval.
• Works with the Facility Operations Specialist as an administrative point of contact with local facilities staff.
• Facilitates the collection and provision of pertinent information needed as requested to support VCL employees who may need to report to their local VAMC for equipment, intermittent work site, mailroom, employee health, etc.
• Collects facility specific information as required regarding remote employees and needs for remote workforce to report onsite to employees' local VAMC.
• Receives and reviews all incoming mail for the organization and determines which items should be brought to the attention of the supervisor as opposed to those that should be sent directly to other appropriate staff members for action.
• Reviews outgoing mail for enclosures, dates, signatures, complete addresses, and destinations in accordance with established policy.
• Uses the Government Purchase Card (GPC) to make purchases from vendors, local commercial activities, and other approved sources for approved procurements.
• Receives requisitions and obtains pre-approval for purchases.
• Checks mandatory sources of supply prior to initializing purchases.
• Attempts to resolve purchase card disputes such as unauthorized charges, items billed but not received, duplicate charges, etc. with the vendor.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position, you must have served 52 weeks at the GS-06 level.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization.
• Preferred Experience: Government Purchase Card cardholder.

Requirements

• Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Benefits

• Relocation/Recruitment Incentives: Not Authorized
• Critical Skills Incentive (CSI): Not Approved
• Permanent Change of Station (PCS): Not required
• Financial Disclosure Report: Not required
• This is not a bargaining unit position

Work Schedule

• Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
• Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy.
• This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
• The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
• The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.
• Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.